Subject: Item returned to landmark guy
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 16 Dec 2019 05:40:34 -0700 (MST)

Hi Team, 

Order Date : Nov 24, 2019 
Delivery Date: Nov 26, 2019 
Order ID: 9762027450 
RMA : 42636148 
Return Tracking ID: 45488739962 

Issue Description: Customer raised a return request for two items on 26 Nov, 2019 and as per the customer she received call from aramex team on 27 Nov for collection but they did not collect the item and on next day i.e. 28 Nov one guy came and represented himself as he is from Landmark team so she handed over the item to him. Also, he did not provide any return slip. 

We have informed by the Aramex and Conloc team that they did not receive any item. 

The returned item are: 
1. 161281780 - - Lace-Up Oxford Shoes and the cost of the item is AED 179 
2.161281799 - - Lace-Up Derby Shoes and the cost of the item is AED179 

So, could you please let us know can we process refund for the items as customer is with us since 2018. 

Awaiting for your response. 

Regards, 
Shivani