Subject: MISSING ITEM
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 12 Dec 2019 00:14:13 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date : 17 Oct 2019 
Delivery Date: 5 Dec, 2019 
Order ID: 9762686587 
Tracking ID: 45489046024 
Ticket Number: 312937 
Assistance Required: Need missing item 

Issue Description: Customer received only 2 packs of the both items and it is a set of 3 packs. However she order 2 quantity for each which means 4 packs are missing from each item. 
​The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle. 
#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle 

Total cost of the order is AED 235.8. Now customer wants to return the incomplete order and wants refund for the same. 

Please check and advice. 

Regards, 
Shivani