Subject: Productivity Report of 5th Dec
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh <[email-masked]>
Date: Fri, 6 Dec 2019 00:44:30 -0700 (MST)

Hi Team, 

Below are the productivity report for 5th Dec. Please make sure who is working in 10 hours shift their minium target is 100 emails per day and who is working on 12 hours shifts they have to complete 120 emails per day. 

Everyone needs to make sure that they are reaching their target, if anyone is not meeting the target so the OT will not be paid for that day. We will also continue to monitor and share your daily performance with you guy's. 

We hope to see more agents are falling under high performance slab. 

Chats Reports 

@Ezzaldeen, Tawfik, Mahdi we are very happy with your performance, Keep it up guys . 

Team Member 	CSAT Average 	Resolved Count 	Messages Sent 
Apoorv Joshi 	4 	12 	69 
Shakeeb Arsalan 	4 	39 	210 
Ezzaldeen Mahyoub 	3.75 	139 	697 
Mohammad Tawfik 	3.93 	157 	878 
Nitesh Singh 	3.73 	72 	485 
Fauzan Musalman 	3.54 	79 	486 
Mahdi Hasan 	4.13 	117 	628 
Ammar Ali 	3.77 	88 	471 
Musaba Hussien 	3.33 	74 	563 
Hamada Ali 	3.83 	32 	265 
Syed Ataullah 	2.67 	29 	199 
Mohammad Shafeeque 	4.33 	null 	null 

Emails Report 

@Abhishk Bargaonkar, Abhishek Sisodia, Algaili Ahmed you guys are great with your performance keep it up with the same work. 

Agent 	Tickets assigned 	Responses 
Abdel Moneim 	109 	89 
Abhishek Bargaonkar 	175 	135 
Abhishek Sisodia 	145 	136 
Ahmad Daher 	144 	106 
Algaili Abdelbagee Ahmed 	219 	161 
Ammar Ali 	48 	11 
Apoorv Joshi 	10 	33 
Asjad Hussain 	36 	91 
Ezzaldeen Mahyoub 	141 	1 
Fauzan Musalman 	55 	16 
Ghazi Mohammed ahmed 	193 	109 
Hamada Ali 	93 	69 
Mahdi Basheer Hasan 	115 	

Manish Kumar 	126 	94 
Mhd Obiedo 	212 	98 
Mohammad shafeeque 	67 	101 
Mohammad Tawfik Ali Naji Musaed 	174 	5 
Musaab Hussein Al- Anesi 	103 	30 
Naseem Siddiqi (deleted) 	

Nikhil Bishnoi 	67 	74 
nitesh singh 	92 	38 
Noor Alkatib 	128 	110 
Piyush Mani 	93 	95 
Rehan Khan 	52 	

Seeta Kunwar 	23 	15 
Shakeeb Arsalan 	36 	16 
Sharf Ali Mohammed Alkebsi 	

Shivani Rani 	119 	104 
Syed Ataullah 	149 	98 

Thanks & Regards, 
Seeta Kunwar