Subject: Ticket Assigned - Conversation with doyle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 20:27:31 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with doyle doyle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  doyle Bot:  Hi Doyle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241614435 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548145380            12:15 AM, 15th Nov                   Mohammad                   Hi Doyle,thank you for contacting us. I'm Shafeeque .  How may I help you?           12:18 AM, 15th Nov                     doyle                    We have a pending order(wooden crib) and I guess it is scheduled to be delivered next Saturday at 2pm. Can we change our preferred time for delivery?           12:19 AM, 15th Nov                     doyle                    Hi shafeeque. Thank you for your response           12:19 AM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           12:21 AM, 15th Nov                     doyle                    Okay. Thank you           12:22 AM, 15th Nov                   Mohammad                   Sorry we are unable to change it however you can talk to the courier once he contact you for the delivery           12:23 AM, 15th Nov                     doyle                    Okay. Noted! Thank you again and Good evening :)           12:23 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a peaceful sleep.           12:27 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691024