Subject: Ticket Assigned - Conversation with ajima jubail mahit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 20:19:07 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ajima jubail mahit ajima jubail mahit                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ajima Jubail Mahit ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240877395 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:50 PM, 14th Nov                   Mohammad                   Hi Ajima,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:58 PM, 14th Nov                     ajima jubail mahit                    Sir my order they returned I check in my account           11:59 PM, 14th Nov                     ajima jubail mahit                    I want to deliver my order           11:59 PM, 14th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           12:02 AM, 15th Nov                     ajima jubail mahit                    OK sir thank you           12:03 AM, 15th Nov                   Mohammad                   Thank you for holding up            12:03 AM, 15th Nov                     ajima jubail mahit                    You welcome sir           12:04 AM, 15th Nov                   Mohammad                   We have attempted to contact you on the registered mobile number 966558193471 to deliver your order, but the there was no response  Kindly place a new order as it is returned to the Warehouse           12:05 AM, 15th Nov                     ajima jubail mahit                    I response sir but he did not understand English I don't know how to speak arabic           12:07 AM, 15th Nov                   Mohammad                    we apologize for the inconvenience           12:07 AM, 15th Nov                     ajima jubail mahit                    Please sir I want my order to deliver to me tomorrow           12:08 AM, 15th Nov                   Mohammad                   however we are unable to reship the same order as it returned to the Warehouse . Kindly place a new order  and will deliver it           12:08 AM, 15th Nov                     ajima jubail mahit                    Sir if I order again is already back to original price not sale           12:09 AM, 15th Nov                   Mohammad                   I can understand your problem however it is returned to the orgin niot with the courier if it was with the courier we could escalate to reattempt but now returned to the origin.           12:16 AM, 15th Nov                   Mohammad                   Is there anything else I can help you with?            12:16 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           12:18 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690999