Subject: Ticket Assigned - Conversation with amjad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 18:10:54 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amjad amjad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amjad Bot:  Hi Amjad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241280338 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590510047            09:47 PM, 14th Nov                     amjad                    I want to exchange some items of my order whats the procedure           09:48 PM, 14th Nov                     amjad                    6241280338. This was my order today I received           09:48 PM, 14th Nov                   Mohammad                    Hi Amjad, thank you for contacting us. I'm Shafeeque .I will be happy to help you.            10:00 PM, 14th Nov                   Mohammad                    we apologize for the inconvenience           10:00 PM, 14th Nov                   Mohammad                   Sorry the exchange is not available for the MAX however you can return the products           10:01 PM, 14th Nov                   Mohammad                   You can contact our customer support team on (1111629-800 ) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account on (https://www.maxfashion.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:03 PM, 14th Nov                   Mohammad                   Is there anything else that i can assist you with ?           10:03 PM, 14th Nov                   Mohammad                   *KSA           10:03 PM, 14th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:10 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690577