Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 17:46:12 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good evening, today I received my order number 43823196756. What happened to me is that I want to return a piece and take the money, but there is another piece that I received in a different color than the one I ordered, so I would like to replace it with the required color with the size change           09:20 PM, 14th Nov                     User                             09:21 PM, 14th Nov                     User                    This is what I received           09:22 PM, 14th Nov                     User                    This is what I requested           09:23 PM, 14th Nov                     User                    I would like to replace the cream color with green with the size 16           09:25 PM, 14th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:28 PM, 14th Nov                   Mohammad                    we apologize for the inconvenience           09:28 PM, 14th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:29 PM, 14th Nov                   Mohammad                   We are really sorry for the inconvenience and  request you to return the product within 14 days through one of the following options:  2- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on the "order number" from this page (maxfashion.com). Choose the products you want to return.  3- You can visit the nearest branch of (Max) and return the product to the branch.           09:32 PM, 14th Nov                     User                    Is it possible for the request to arrive through you to replace the product and return the other one?           09:37 PM, 14th Nov                   Mohammad                   Sorry that the exchange is not available for the MAX           09:40 PM, 14th Nov                   Mohammad                   you can return it           09:41 PM, 14th Nov                   Mohammad                   Is there anything else I can help you with?            09:41 PM, 14th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:45 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690473