Subject: Ticket Assigned - Conversation with joylet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 18:45:38 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joylet joylet                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joylet Bot:  Hi Joylet ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8213873496 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565101462            10:35 PM, 13th Nov                   Mohammad                   Hi Joylet,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:36 PM, 13th Nov                     joylet                    Hi Shafeeque, hope you’re doing well!           10:36 PM, 13th Nov                     joylet                    I just wanted to know why three of the items of the 17 I placed an order for yesterday was cancelled and I’ve got a refund for only two of them!           10:37 PM, 13th Nov                   Mohammad                   How are you?           10:37 PM, 13th Nov                     joylet                    I’m good and you?           10:38 PM, 13th Nov                   Mohammad                   Fine           10:39 PM, 13th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:39 PM, 13th Nov                     joylet                    Sure           10:39 PM, 13th Nov                   Mohammad                   Thank you for holding up            10:40 PM, 13th Nov                     joylet                    No problem           10:40 PM, 13th Nov                   Mohammad                   As per the record only 1 item ( 161744385 - - Lace Detail Boyshorts with Elasticised Waistband  ) has been cancelled           10:40 PM, 13th Nov                     joylet                    Yeah I had ordered three of the same           10:41 PM, 13th Nov                   Mohammad                   the amount of 0.804 KWD has been refunded to my credit           10:41 PM, 13th Nov                     joylet                    Why was it cancelled?           10:41 PM, 13th Nov                   Mohammad                   it failed in quality check and the item is out of stock           10:42 PM, 13th Nov                     joylet                    Oh, but it’s still visible online though!           10:42 PM, 13th Nov                   Mohammad                   Sorry , the site will be updated           10:43 PM, 13th Nov                   Mohammad                   Is there anything else that i can assist you with ?           10:43 PM, 13th Nov                     joylet                    Anyways, Thank You! Any idea when I’ll be receiving the order?           10:43 PM, 13th Nov                     joylet                    No that will           10:43 PM, 13th Nov                     joylet                    That will be all*           10:43 PM, 13th Nov                     joylet                    Thank You ?           10:44 PM, 13th Nov                   Mohammad                   As I can see your order in Transit our  courier partner will contact you within 24-48 hours           10:44 PM, 13th Nov                     joylet                    Thanks a lot.           10:45 PM, 13th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           10:45 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686360