Subject: Ticket Assigned - Conversation with rabiya ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 04:22:47 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabiya ali rabiya ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rabiya ali Bot:  Hi Rabiya Ali ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  I want to exchange one item I recently ordered Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rabiya Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rabiya Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971581479955            08:05 AM, 12th Nov                     rabiya ali                    Ok           08:07 AM, 12th Nov                   Mohammad                   Hi Rabiya,thank you for contacting us. I'm Shafeeque .  How may I help you?           08:09 AM, 12th Nov                     rabiya ali                    I ordered few things online and one item was missing so i asked for refund           08:11 AM, 12th Nov                     rabiya ali                    But it’s still in transit           08:11 AM, 12th Nov                     rabiya ali                    I haven’t got it yet           08:11 AM, 12th Nov                     rabiya ali                    And now it’s been a week now           08:11 AM, 12th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           08:12 AM, 12th Nov                     rabiya ali                    9611366377           08:12 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           08:13 AM, 12th Nov                     rabiya ali                    This time whole package was trouble and i am much disappointed by online shopping           08:13 AM, 12th Nov                     rabiya ali                    Ok           08:13 AM, 12th Nov                   Mohammad                    we apologize for the inconvenience ,           08:13 AM, 12th Nov                   Mohammad                   The mount 55.8 AED of returned items has been refunded to you as voucher  96113663777020081348           08:14 AM, 12th Nov                   Mohammad                   you may use it for the centrepoint products           08:15 AM, 12th Nov                     rabiya ali                    Yes and what about the other amount of 22 aed           08:15 AM, 12th Nov                     rabiya ali                    I am asking about this refund           08:16 AM, 12th Nov                   Mohammad                   Our courier partner will contact you within 24-48 hours for collecting the items           08:17 AM, 12th Nov                     rabiya ali                    This statement was given to me two days back too and no one contacted yet           08:17 AM, 12th Nov                     rabiya ali                    I hope this time someone will contact           08:17 AM, 12th Nov                   Mohammad                   Sure, it will collected soon           08:20 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:22 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679428