Subject: Ticket Assigned - Conversation with jonnaly bien
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 03:21:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonnaly bien jonnaly bien                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jonnaly bien Bot:  Hi Jonnaly Bien ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241266591 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570915424            07:12 AM, 12th Nov                     jonnaly bien                    how to cancel order           07:12 AM, 12th Nov                   Mohammad                   Hi Jonnaly,thank you for contacting us. I'm Shafeeque .  How may I help you?           07:13 AM, 12th Nov                     jonnaly bien                    how can i cancel my order           07:13 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           07:14 AM, 12th Nov                     jonnaly bien                    okay           07:14 AM, 12th Nov                   Mohammad                   As i can see it is ready to shipped you can refuse the shipment           07:15 AM, 12th Nov                     jonnaly bien                    i will cancel it. because i see much better           07:16 AM, 12th Nov                     jonnaly bien                    how can i cancel           07:16 AM, 12th Nov                   Mohammad                   Sorry there is no option to cancel now however you can refuse the shipment once the courier contact you for delivery           07:18 AM, 12th Nov                   Mohammad                   Is there anything else that i can assist you with ?           07:19 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:21 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679385