Subject: Ticket Assigned - Conversation with ebtesam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 03:15:44 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ebtesam ebtesam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  why there is refund in my order ?? Bot:  Please enter your name Customer:  ebtesam Bot:  Hi Ebtesam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241318970 Bot:    Your order status is : Cancelled    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547101432            07:02 AM, 12th Nov                   Mohammad                   Hi Ebtesam,thank you for contacting us. I'm Shafeeque .  How may I help you?           07:03 AM, 12th Nov                     ebtesam                    6241318970 Why did this company canceled my order.           07:05 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           07:06 AM, 12th Nov                   Mohammad                   Sorry that the item got cancelled due to quality issue. Kindly place the order once it is available on the site           07:08 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:15 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679380