Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 02:31:52 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553561278            06:18 AM, 12th Nov                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           06:18 AM, 12th Nov                     hi                    Hi Shafeeque           06:19 AM, 12th Nov                     hi                    I placed a return request few days back and no one has come to pick up the product           06:19 AM, 12th Nov                     hi                    There is no update on when the product will be picked up and refund           06:20 AM, 12th Nov                   Mohammad                    we apologize for the inconvenience and dealy           06:21 AM, 12th Nov                   Mohammad                   *delay           06:21 AM, 12th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           06:21 AM, 12th Nov                     hi                    Order number 9611700982           06:22 AM, 12th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:22 AM, 12th Nov                     hi                    Yes I was checking order number           06:23 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           06:24 AM, 12th Nov                     hi                    Ok           06:24 AM, 12th Nov                   Mohammad                   As per our record the our courier in on the way to collection and you will be contacted within 1-3 business days           06:25 AM, 12th Nov                     hi                    Ok           06:25 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:26 AM, 12th Nov                     hi                    And one more thing. I want to check whether the refund is issued for the canceled product or not           06:26 AM, 12th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           06:26 AM, 12th Nov                     hi                    Ok           06:27 AM, 12th Nov                     hi                    Order number 9612686219           06:27 AM, 12th Nov                   Mohammad                   the refund of AED29.00 has been processed on 08/11/2020 will take 4-15 business to refelect in your account           06:29 AM, 12th Nov                     hi                    Ok           06:29 AM, 12th Nov                     hi                    Thanks           06:29 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:31 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679360