Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 22:51:02 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6239808452 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 AM, 12th Nov                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           02:27 AM, 12th Nov                     hello                    I want to know my status on delivery           02:28 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           02:29 AM, 12th Nov                   Mohammad                   As I can see your order is  in Transit our  courier partner has contacted on the No. +966557986531  however there was o response and  will contact you within 24-48 hours           02:31 AM, 12th Nov                     hello                    I have asked to update my number thrice           02:32 AM, 12th Nov                     hello                    This is not my correct number           02:32 AM, 12th Nov                     hello                    My number in my profile is different to the receipt           02:33 AM, 12th Nov                   Mohammad                   Could you please provide the correct No.           02:33 AM, 12th Nov                     hello                    0550658007           02:33 AM, 12th Nov                     hello                    This is the third time i have contacted you people           02:34 AM, 12th Nov                     hello                    And the reply I always get is you have requested           02:34 AM, 12th Nov                     hello                    I need the courier company's name           02:34 AM, 12th Nov                   Mohammad                    we apologize for the inconvenience and delay           02:37 AM, 12th Nov                   Mohammad                   Please be assured that we will raise this issue to our concerned team and the action will be taken very soon.           02:37 AM, 12th Nov                   Mohammad                   Is there anything else that i can assist you with ?           02:37 AM, 12th Nov                     hello                    I want to know the courier name           02:38 AM, 12th Nov                     hello                    Its been two days since my complaint           02:40 AM, 12th Nov                   Mohammad                   The courier is LMG           02:40 AM, 12th Nov                     hello                    Nothing has changed           02:40 AM, 12th Nov                     hello                    I want you to change my number for the courier           02:42 AM, 12th Nov                   Mohammad                   Surely it will be changed           02:44 AM, 12th Nov                   Mohammad                   Is there anything else that i can assist you with ?           02:44 AM, 12th Nov                     hello                    I want the courier service number           02:45 AM, 12th Nov                   Mohammad                   Sorry we are not having the courier No. however they will contact you.           02:46 AM, 12th Nov                     hello                    They haven't since 2 days           02:46 AM, 12th Nov                     hello                    I cant come back to you again and again           02:47 AM, 12th Nov                     hello                    I want the complete details by tomorrow           02:47 AM, 12th Nov                     hello                    I cant even change anything in the shipping address           02:47 AM, 12th Nov                   Mohammad                   Sorry we will raise this issue to the concern team they will contact soon           02:48 AM, 12th Nov                     hello                    I hope so           02:48 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day           02:48 AM, 12th Nov                     hello                    I have no other option but to call your customer service           02:49 AM, 12th Nov                     hello                    Have you changed my number or sent a request to the courier group?           02:50 AM, 12th Nov                   Mohammad                   Sorry we will raise this issue  and there will be prompt action           02:50 AM, 12th Nov                     hello                    Ok           02:50 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  .           02:50 AM, 12th Nov                     hello                    I think i will have to visit the store           02:50 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679231