Subject: Ticket Assigned - Conversation with faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 21:28:04 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faisal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 AM, 12th Nov                   Mohammad                   Hi Faisal,thank you for contacting us. I'm Shafeeque .  How may I help you?           01:15 AM, 12th Nov                     faisal                    Bro           01:17 AM, 12th Nov                     faisal                    I returned 1 order but still didnot get money           01:17 AM, 12th Nov                     faisal                    Order no is, 6238896530           01:18 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           01:22 AM, 12th Nov                     faisal                    Ok dear           01:22 AM, 12th Nov                   Mohammad                   Thank you for holding up            01:23 AM, 12th Nov                   Mohammad                   As per the record the return is placed on 09/11/2020 , usually it take 7-10 business days . It will be collected soon           01:24 AM, 12th Nov                     faisal                    Ok           01:25 AM, 12th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.              01:27 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679113