Subject: Ticket Assigned - Conversation with suraiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 20:54:25 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suraiya suraiya                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Suraiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237425738 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:32 AM, 12th Nov                     suraiya                    My return request of money not yet refunded.Want to know when it will b refunded.Order  num.6237425738           12:34 AM, 12th Nov                     suraiya                    Waiting for yr reply           12:34 AM, 12th Nov                     suraiya                    Return requested collected on 8 nov.           12:36 AM, 12th Nov                   Mohammad                    Hi Suraiya,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:41 AM, 12th Nov                     suraiya                    Want to know when my return request refund be made.           12:43 AM, 12th Nov                     suraiya                    Order 6237425738           12:44 AM, 12th Nov                     suraiya                    Return request collected on 8 november           12:44 AM, 12th Nov                     suraiya                    Waiting for yr reply           12:45 AM, 12th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           12:46 AM, 12th Nov                     suraiya                    Ok           12:47 AM, 12th Nov                   Mohammad                   Thank you for holding up            12:47 AM, 12th Nov                     suraiya                    No problem           12:47 AM, 12th Nov                   Mohammad                   As the return is collected on 08/11/2020 it will take 3-5 business days to deliver to the WH and quality check then the refund will be initiated to your bank           12:48 AM, 12th Nov                   Mohammad                   which will take 4 -15 business days to be credited to your bank           12:49 AM, 12th Nov                     suraiya                    Ok.Pl update me           12:49 AM, 12th Nov                   Mohammad                   Sure.           12:50 AM, 12th Nov                   Mohammad                   Is there anything else I can help you with?            12:50 AM, 12th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:54 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679041