Subject: Ticket Assigned - Conversation with deena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 19:55:08 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deena deena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deena Bot:  Hi Deena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612655990 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504947486            11:21 PM, 11th Nov                   Mohammad                   Hi Deena,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:21 PM, 11th Nov                     deena                    I need to return an item           11:21 PM, 11th Nov                     deena                    Please help me with scheduling the return           11:22 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:22 PM, 11th Nov                     deena                    Ok           11:22 PM, 11th Nov                   Mohammad                   Thank you for holding up            11:23 PM, 11th Nov                     deena                    Sure           11:23 PM, 11th Nov                   Mohammad                   Sorry, In the meantime, an exchange is not available for Max products. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on (https://www.maxfashion.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:23 PM, 11th Nov                     deena                    Is there any way to refund without going to a store !?           11:24 PM, 11th Nov                   Mohammad                   Sure, you may places online return our courier will collect the items from your addess .You can  book the return online. You can log into your account on (https://www.maxfashion.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (brand) store across the UAE.           11:26 PM, 11th Nov                     deena                    I dont have an account with Max           11:28 PM, 11th Nov                     deena                    Can you just help me with issuing the return           11:28 PM, 11th Nov                     deena                    I cannot access my order history since i checked out as a guesf           11:28 PM, 11th Nov                     deena                    Hello?           11:33 PM, 11th Nov                   Mohammad                   Sure, please provide us the full name the items you want to return           11:34 PM, 11th Nov                     deena                    Ok           11:36 PM, 11th Nov                     deena                    Solid Turtle Neck T-shirt with Long Sleeves           11:36 PM, 11th Nov                     deena                    Just this item           11:36 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:39 PM, 11th Nov                     deena                    Ok           11:39 PM, 11th Nov                   Mohammad                   Thank you for holding up            11:41 PM, 11th Nov                     deena                    Ok           11:41 PM, 11th Nov                   Mohammad                   The return has been created           11:41 PM, 11th Nov                     deena                    Thanks           11:41 PM, 11th Nov                     deena                    I paid cash so how could i get the money back           11:41 PM, 11th Nov                   Mohammad                   our courier will contact you for collection           11:41 PM, 11th Nov                     deena                    Great           11:42 PM, 11th Nov                     deena                    What about the payment though           11:42 PM, 11th Nov                   Mohammad                   Your amount will be refunded in the form of voucher           11:42 PM, 11th Nov                     deena                    Can't i receive cash           11:42 PM, 11th Nov                     deena                    ??           11:44 PM, 11th Nov                     deena                    Hello           11:45 PM, 11th Nov                     deena                    ????           11:48 PM, 11th Nov                   Mohammad                   Sorry , In case of returning the product in the store you can get cash           11:48 PM, 11th Nov                     deena                    Ok           11:48 PM, 11th Nov                     deena                    If the courier calls me tomorrow ill schedule the delivery otherwise will go return in store for cash           11:49 PM, 11th Nov                     deena                    What is the refund amount ?           11:49 PM, 11th Nov                     deena                    25?           11:49 PM, 11th Nov                   Mohammad                   Amount is 22.5 Aed           11:50 PM, 11th Nov                     deena                    Ok           11:50 PM, 11th Nov                     deena                    Thanks           11:50 PM, 11th Nov                     deena                    For your help           11:50 PM, 11th Nov                   Mohammad                   you can return in the store within 14 days           11:50 PM, 11th Nov                     deena                    Thank you sir           11:51 PM, 11th Nov                     deena                    Which courier is it           11:51 PM, 11th Nov                     deena                    So i can confirm the return with them           11:51 PM, 11th Nov                     deena                    Return number?           11:51 PM, 11th Nov                   Mohammad                   LMG           11:52 PM, 11th Nov                   Mohammad                   Return Tracking RP111120002958           11:52 PM, 11th Nov                     deena                    Thank you so much           11:52 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you.           11:54 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678881