Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 19:38:48 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 b
 usiness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:23 PM, 11th Nov                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:24 PM, 11th Nov                     hi                    Regarding my return item           11:24 PM, 11th Nov                     hi                    Order#6237476106           11:25 PM, 11th Nov                     hi                    Sustainable printed t-shirt with round neck           11:26 PM, 11th Nov                     hi   
                  Sustainable printed t-shirt with short sleeved           11:26 PM, 11th Nov                   Mohammad                   As per our record the courier tried 3 times to contact you on 966500398527 however no response has been received           11:30 PM, 11th Nov                   Mohammad                   Please be assured that we will raise this issue to our concerned team and the action will be taken very soon.           11:31 PM, 11th Nov                   Mohammad                   Kindly provide the alternate No. so that we can contact you for collection           11:32 PM, 11th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:35 PM, 11th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:38 PM, 11th Nov                      
                     View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678822