Subject: Ticket Assigned - Conversation with anthea
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 19:13:38 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anthea anthea                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anthea Bot:  Hi Anthea ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 PM, 11th Nov                     anthea                    Have been waiting for an agent since forever           10:55 PM, 11th Nov                   Mohammad                   Hi Anthea,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:56 PM, 11th Nov                     anthea                    Hi           10:56 PM, 11th Nov                     anthea                    I need to refund some items that I purchased           10:56 PM, 11th Nov                     anthea                    How can I do that           10:57 PM, 11th Nov                   Mohammad                    Can you please provide the Order No.so that we can assist you properly.           10:57 PM, 11th Nov                     anthea                    Where do I find tha           10:58 PM, 11th Nov                     anthea                    The number           10:59 PM, 11th Nov                   Mohammad                   Order No. is sent on your registered email           10:59 PM, 11th Nov                   Mohammad                   after the order is placed and starts with 9           10:59 PM, 11th Nov                     anthea                    4512239812           10:59 PM, 11th Nov                     anthea                    Hello           11:00 PM, 11th Nov                     anthea                    Mohammed??           11:01 PM, 11th Nov                   Mohammad                   Kindly provide us the order No. stating with 9           11:01 PM, 11th Nov                     anthea                    9??? This is from my email           11:02 PM, 11th Nov                     anthea                    This is the only number I have           11:04 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:05 PM, 11th Nov                     anthea                    Hello           11:05 PM, 11th Nov                     anthea                    Ok will do that thank you           11:05 PM, 11th Nov                   Mohammad                   Thank you for holding up            11:06 PM, 11th Nov                   Mohammad                   In the meantime, an exchange is not available for Max products. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on (https://www.maxfashion.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:06 PM, 11th Nov                     anthea                    I am in Qatar           11:07 PM, 11th Nov                     anthea                    So can I go to the store n ask for a refund?           11:07 PM, 11th Nov                   Mohammad                   yes you can visit the Max store and return the products and the amount will be refunded           11:08 PM, 11th Nov                     anthea                    Do I need to take the receipt           11:09 PM, 11th Nov                     anthea                    Or can I just go           11:09 PM, 11th Nov                     anthea                    ???           11:10 PM, 11th Nov                   Mohammad                   ·Take the receipt and the products ,You can contact our customer support team on 8000-629 to book a return and to be notified of the refund amount based on our return policy.           11:10 PM, 11th Nov                     anthea                    So I need to call the number before I go to the store           11:11 PM, 11th Nov                   Mohammad                   No need to call actually the above mentioned No. was wrong so this is for Qatar  8000-629           11:12 PM, 11th Nov                     anthea                    ???           11:12 PM, 11th Nov                   Mohammad                   Is there anything else that i can assist you with ?           11:12 PM, 11th Nov                     anthea                    Ok will try the number           11:12 PM, 11th Nov                     anthea                    Thanks           11:12 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           11:13 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678758