Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 18:37:38 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241144475 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552374772            10:18 PM, 11th Nov                     hi                    I want to change the sizes of clothes from XS to XL           10:19 PM, 11th Nov                     hi                    All three set should be in size of XL           10:19 PM, 11th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            10:20 PM, 11th Nov                     hi                    Hi Shafeeque, Unfortunately i have been placed order in size of XS which i must change in your as XL order           10:21 PM, 11th Nov                     hi                    Thank you for your order. Order 6241144475 for Trenydol Textured Top with Cre... +2more item(s) for SAR  114.4 is confirmed. Expect delivery by 16-11-2020.           10:21 PM, 11th Nov                     hi                    I am talking about this order           10:22 PM, 11th Nov                   Mohammad                   Sorry , once the order is placed we are unable to modify it , however you can cancel it and place a new order           10:22 PM, 11th Nov                     hi                    I do i can refund my money then?           10:23 PM, 11th Nov                   Mohammad                   yes , of course, the amount will be refunded within 4-15 business days to your card           10:24 PM, 11th Nov                     hi                    Hello           10:24 PM, 11th Nov                     hi                    XS difine extra small i am right           10:25 PM, 11th Nov                     hi                    Hello           10:28 PM, 11th Nov                     hi                    Why don't you reply           10:28 PM, 11th Nov                   Mohammad                   Sorry for late , Yes , XS is extra small           10:34 PM, 11th Nov                   Mohammad                   Is there anything else that i can assist you with ?           10:34 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you.           10:36 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678630