Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 18:07:31 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 PM, 11th Nov                     hi                    This is my order number 9613630963           09:27 PM, 11th Nov                     hi                    I want to cancel the order because at the time of order one of the items that i selected was shown avaliable and once the order was placed you cancelled the item           09:28 PM, 11th Nov                     hi                    ??           09:30 PM, 11th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:35 PM, 11th Nov                     hi                    This is my order number 9613630963           09:35 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:35 PM, 11th Nov                     hi                    I want to cancel the order because at the time of order one of the items that i selected was shown avaliable and once the order was placed you cancelled the item           09:36 PM, 11th Nov                   Mohammad                   Thank you for holding up            09:38 PM, 11th Nov                     hi                    Why have you cancelled the photo frame?           09:38 PM, 11th Nov                   Mohammad                   The order 9613630963 has been cancelled fully           09:39 PM, 11th Nov                     hi                    Ok           09:39 PM, 11th Nov                   Mohammad                   Is there anything else that i can assist you with ?           09:39 PM, 11th Nov                     hi                    When will I receive the refund?           09:39 PM, 11th Nov                     hi                    I also wanted to know if any item is cancelled from buy 1 get 1 offer, do i get a 50% refund?           09:41 PM, 11th Nov                     hi                    Hi           09:45 PM, 11th Nov                   Mohammad                   The amount will be refunded within 4-15 business days and for buy 1 get 1 offer you will receive the refund you paid.           10:00 PM, 11th Nov                   Mohammad                   Is there anything else that i can assist you with ?           10:01 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you.           10:07 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678493