Subject: Ticket Assigned - Conversation with claire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 17:27:08 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with claire claire                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  claire Bot:  Hi Claire ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8213608142 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565074413            09:00 PM, 11th Nov                     claire                    Thanks           09:00 PM, 11th Nov                     claire                    Coz I received 2 order number           09:00 PM, 11th Nov                     claire                    1 successfully then the other unsuccessful           09:01 PM, 11th Nov                     claire                    8213602539           09:01 PM, 11th Nov                     claire                    Which one my real order number ?           09:02 PM, 11th Nov                   Mohammad                    Hi Claire ,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:10 PM, 11th Nov                     claire                    Good evening           09:11 PM, 11th Nov                   Mohammad                   Good evening, How are you?           09:12 PM, 11th Nov                     claire                    Just clarify  if my order confirmed already or not ? Coz I paid already           09:12 PM, 11th Nov                   Mohammad                   your order has been placed with the ID: 8213608142           09:13 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            09:13 PM, 11th Nov                     claire                    Why I receive an email again not successfully?           09:13 PM, 11th Nov                     claire                    8213602539           09:13 PM, 11th Nov                     claire                    Which one my real order number ?           09:14 PM, 11th Nov                   Mohammad                   We'd like to confirm you that order  8213602539 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:21 PM, 11th Nov                   Mohammad                   however after few minutes the payment is captured and the order is placed with the ID:8213608142           09:22 PM, 11th Nov                   Mohammad                   Is there anything else I can help you with?            09:23 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you.           09:26 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678346