Subject: Ticket Assigned - Conversation with ednalyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 17:07:35 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ednalyn ednalyn                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ednalyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240098335 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 11th Nov                     ednalyn                    how come it is marked as delivered though i did not receive it yet           08:05 PM, 11th Nov                     ednalyn                    /startOver           08:10 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:10 PM, 11th Nov                     ednalyn                    /startOver           08:10 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:10 PM, 11th Nov                     ednalyn                    /startOver           08:10 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:10 PM, 11th Nov                     ednalyn                    /startOver           08:11 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:11 PM, 11th Nov                     ednalyn                    /startOver           08:11 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:11 PM, 11th Nov                     ednalyn                    /startOver           08:11 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:11 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    /startOver           08:14 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:14 PM, 11th Nov                     ednalyn                    no hope           08:18 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:18 PM, 11th Nov                     ednalyn                    taking too much time to wait           08:18 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:18 PM, 11th Nov                     ednalyn                    it is like my query will not be entertained           08:19 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:19 PM, 11th Nov                     ednalyn                    like hopeless           08:19 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:19 PM, 11th Nov                     ednalyn                    I need to talk to someone pls           08:20 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:20 PM, 11th Nov                     ednalyn                    hello support team, ive been waiting           08:21 PM, 11th Nov                   Bot                   مرحبًا No Hope، ماذا تحتاج للمساعدة؟           08:21 PM, 11th Nov                     ednalyn                    /startOver           08:22 PM, 11th Nov                   Bot                   يرجى إدخال اسمك           08:22 PM, 11th Nov                     ednalyn                    thank you. very poor customer service           08:23 PM, 11th Nov                   Bot                   مرحبًا Thank You  Very Poor Customer Service، ماذا تحتاج للمساعدة؟           08:23 PM, 11th Nov                     ednalyn                    no need to resonse, my query will not be resolved because you keep ignoring           08:24 PM, 11th Nov                   Bot                   مرحبًا Thank You  Very Poor Customer Service، ماذا تحتاج للمساعدة؟           08:24 PM, 11th Nov                     ednalyn                    and by the time i log out, you will come up and if i didnt response, you will consider my problem as resolved           08:25 PM, 11th Nov                   Bot                   مرحبًا Thank You  Very Poor Customer Service، ماذا تحتاج للمساعدة؟           08:25 PM, 11th Nov                     ednalyn                    the fact that i waited for a lifetime           08:26 PM, 11th Nov                   Bot                   مرحبًا Thank You  Very Poor Customer Service، ماذا تحتاج للمساعدة؟           08:26 PM, 11th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            08:40 PM, 11th Nov                     ednalyn                    hello           08:40 PM, 11th Nov                     ednalyn                    after long time           08:41 PM, 11th Nov                     ednalyn                    my order was marked received though i did not receive it yet           08:41 PM, 11th Nov                     ednalyn                    marked as delivered           08:44 PM, 11th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           08:46 PM, 11th Nov                     ednalyn                    6240098335           08:47 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           08:50 PM, 11th Nov                     ednalyn                    ok           08:50 PM, 11th Nov                   Mohammad                   Thank you for holding up            08:51 PM, 11th Nov                   Mohammad                   as per the record the order is delivered by contacting  on this No. 966556596938 please check once again           08:52 PM, 11th Nov                     ednalyn                    that is my no, the courier contacted me but i have not received it yet           08:53 PM, 11th Nov                     ednalyn                    ang i received a message that it was delivered.           08:54 PM, 11th Nov                     ednalyn                    but i did not           08:54 PM, 11th Nov                     ednalyn                    actually receive           08:55 PM, 11th Nov                   Mohammad                   Sorry for the inconvenience           08:59 PM, 11th Nov                     ednalyn                    so?           08:59 PM, 11th Nov                     ednalyn                    Will I still get my order?           09:00 PM, 11th Nov                   Mohammad                   Please be assured that we raised this issue to our concerned team and the action will be taken very soon           09:00 PM, 11th Nov                     ednalyn                    I just want to make sure that I will still get it           09:00 PM, 11th Nov                   Mohammad                   we will get back to you on your registered email           09:00 PM, 11th Nov                     ednalyn                    Please           09:01 PM, 11th Nov                   Mohammad                   yes we will try our best to get it delivered           09:01 PM, 11th Nov                     ednalyn                    I have raised also my concern           09:01 PM, 11th Nov                   Mohammad                   Is there anything else that i can assist you with ?           09:01 PM, 11th Nov                     ednalyn                    That's all for now           09:02 PM, 11th Nov                     ednalyn                    I think better improve the confirmation of delivery           09:02 PM, 11th Nov                     ednalyn                    by calling the contact number should not be enough           09:03 PM, 11th Nov                   Mohammad                   Sorry for the trouble we will try our best to get it delivered           09:06 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you.           09:07 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678261