Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Nov 2020 17:02:13 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:12 PM, 11th Nov                     hi                    Waiting           08:15 PM, 11th Nov                     hi                    Hello           08:23 PM, 11th Nov                   Bot                   أهلا مرة أخرى!           08:23 PM, 11th Nov                     hi                    Need ur help           08:23 PM, 11th Nov                     hi                    English           08:23 PM, 11th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            08:40 PM, 11th Nov                     hi                    I made an order click and collect but by mistake the store is selected wrongly           08:42 PM, 11th Nov                     hi                    Is it possible to change the store location / city ?? What is the procedure for that?           08:42 PM, 11th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           08:46 PM, 11th Nov                     hi                    6241151952           08:46 PM, 11th Nov                     hi                    My city is Sakakah, Al-Jouf           08:47 PM, 11th Nov                     hi                    But the order is wrongly placed for Riyadh store           08:47 PM, 11th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           08:52 PM, 11th Nov                   Mohammad                   Thank you for holding up            08:53 PM, 11th Nov                   Mohammad                   We are sorry that we are unable to modify in the order once it is placed however you can cancel and place a new order           08:54 PM, 11th Nov                     hi                    Ok           08:55 PM, 11th Nov                     hi                    Thank you           08:55 PM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Mohammad and have a wonderful day.           09:01 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678235