Subject: New Reply Received - Need escaltion
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 05:14:29 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Need escaltion  Ticket comment <div> 
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<div>Dear All,<br>
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Kindly note that the mobile number has been updated as per your request. <br>
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Best regards<br>
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/11/2020 2:21 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1665345] - Need escaltion<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1665345" rel="noreferrer">#1665345</a> raised by فيصل ([email-masked]).</div>
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Hi Team,<br>
Problem Statement: Contact update<br>
Order Date : 08/11/2020<br>
<br>
Order ID: 6240018492<br>
Tracking ID: SD000378320<br>
Contact No: +966564401924 - 00966564401924<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer wants to be contacted on this No: +966564401924 - 00966564401924 for delivery.<br>
so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Shafeeque<br>
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<blockquote class="freshdesk_quote">On Sun, 8 Nov at 10:27 PM <span class="separator">, فيصل &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">فيصل</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> فيصل<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6240018492<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك : </span></div>

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		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
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		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

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		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:17 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> مرحبا فيصل، معك شفيق كيف يمكنني مساعدتكم؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:18 PM, 08th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">فيصل</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">طلبت تغيير رقم الجوال</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:18 PM, 08th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">فيصل</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">يوجد خطأ في الرقم الأول للطلب</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:19 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل هذا رقمكم966556445192</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:20 PM, 08th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">فيصل</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">نعم هذا الرقم الخطأ</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:21 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">الرجاء تزويدنا برقم صحيح لكي يتم خدمتكم في أكمل وجه</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:22 PM, 08th Nov</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">+966564401924</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:22 PM, 08th Nov</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">00966564401924</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:23 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم تحديث الرقم</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:24 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">ويمكنكم تحديثه في بياناتكم في الحساب</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:24 PM, 08th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">فيصل</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%81.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">شكرآ</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:24 PM, 08th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:27 PM, 08th Nov</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/418090660599571" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1665345