Subject: Ticket Assigned - Conversation with sudheesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 19:58:19 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sudheesh sudheesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  sudheesh Bot:  Hi Sudheesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7412274013 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:44 PM, 07th Nov                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:47 PM, 07th Nov
                      sudheesh                    my order no is7412274013....today evening  your team deliver it...but i goy a different item           11:47 PM, 07th Nov                     sudheesh                             11:48 PM, 07th Nov                     sudheesh                    this is not my ordered item           11:49 PM, 07th Nov                   Mohammad                   sorry for the inconvenience caused to you           11:50 PM, 07th Nov                     sudheesh                    haloooo           11:50 PM, 07th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           11:50 PM, 07th Nov                     sudheesh                    ok           11:50 PM, 07th Nov                     sudheesh                    i already sent a mail..but no reply           11:51 PM, 07th Nov                   Mohammad                   we are sorry for the experience that you have           1
 1:52 PM, 07th Nov                     sudheesh                    how i can get my orginal item...           11:53 PM, 07th Nov                   Mohammad                   We request you to return the product within 14 days through one of the following options:  2- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on the "order number" from this page (https: // https: //www.centrepointstores.com/sa/en). Choose the products you want to return.  3- You can visit the nearest branch of (Centrepoint) and return the product to the branch.           11:53 PM, 07th Nov                   Mohammad                   and the amount will be refunded to you           11:54 PM, 07th Nov                   Mohammad                   Is there anything else that i can assist you with ?           11:55 PM, 07th Nov                     sudheesh                    so idont get the ordered item           11:56 PM, 07th
  Nov                   Mohammad                   Sorry we are unable to ship the item           11:57 PM, 07th Nov                     sudheesh                    ok           11:57 PM, 07th Nov                   Mohammad                   It was a pleasure assisting you.           11:58 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661465