Subject: New Reply Received - Need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 05:17:19 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Need escalation  Ticket comment <br>
 Dear All, <br>
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Please confirm the customer's mobile number and provide us with the customer's full address. <br>
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Best regards <br>
 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/11/2020 2:30 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1651878] - Need escalation<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651878" rel="noreferrer">#1651878</a> raised by User ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
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Problem Statement: What is the issue (Late Delivery) Courier Team<br>
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Order Date : 28/10/2020<br>
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Order ID: 6236813622<br>
Tracking ID: SD000297332</div>

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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 29/10/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Shafeeque</div>

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<blockquote class="freshdesk_quote">On Wed, 4 Nov at 9:18 PM <span class="separator">, User &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rolling Globe</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">SD000297332</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:03 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> مرحبا معك شفيق كيف يمكنني مساعدتكم؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:06 PM, 04th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rolling Globe</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">شحنتي ما وصلت</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:06 PM, 04th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rolling Globe</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">SD000297332</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:08 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> الرجاء تزويدنا برقم الطلب حتى نتمكن من خدمتكم على اكمل وجه</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:09 PM, 04th Nov</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Rolling Globe</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:10 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هذا رقم الشحنة</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:10 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> الرجاء تزويدنا برقم الطلب حتى نتمكن من خدمتكم على اكمل وجه</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:10 PM, 04th Nov</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">6236813622</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:12 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر عن التاخير</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:15 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:15 PM, 04th Nov</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:15 PM, 04th Nov</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">لا شكرا</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:15 PM, 04th Nov</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div><span class="separator">يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:18 PM, 04th Nov</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/416781165964189" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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