Subject: New Reply Received - Re: Share your feedback with us
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 26 Oct 2020 14:36:35 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">
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<div style="direction: ltr">No, the items collected missing 2 sets of frames and one set of metal baswees(each has 3 in a set) the other set is missing a larhge vasa as indicated in the figures<img id="id-13FA581E-11F6-4FE9-A38F-59F8BEACA026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2MDMwMDE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Z90XC97tVwAIVGhDhRj_lmFsZoJ4eVsfMs0457XKSIE" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, October 26, 2020 5:33:11 PM<br>
<b>To:</b> Yousef Alroomi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Yousef Alroomi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1616680] - Re: Share your feedback with us
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<div dir="ltr">Hi Yousef ,</div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for reaching out to us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We apologize for the inconvenience </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We are sorry for the
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">inconvenience, however as system your order 8209099469 contains 12 items and 11 item have been collected 1 item(  4581 - - Millory Planter with Stand )is cancelled and the amount KWD22.36  is refunded
 to your card on 20/10/2020 , it will take 4-15 business days to be credited to from bank end. In case on missing item kindly let us know so that we raised the issue to the concern team.</span></span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to reach out to us if you need any further assistance. </span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The</span><span> </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616680