Subject: Re: (Missing items)//6227032599
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 03:53:05 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Monday, October 19, 2020 1:22:05 PM 
Subject: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 24/09/2020 
Order ID:6227032599 
Tracking ID: S002410381024 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. Already raised child ticket but didn't receive any response. 

Customer history: 6 ITEMS OUT OF 8 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 
160296215 Juniors Sleeveless Bodysuit - Set of 3 SAR 39.00 

162455261 - - Giggles Striped Round Neck T-shirt with Textured Shorts SAR 109.00 

162613256 - - Printed Round Neck Romper with Long Sleeves SAR 79.00 

160296216 - - Juniors Sleeveless Bodysuit - Set of 3 SAR 39.00 

160833100 - - Juniors 3-in-1 Magnetic Drawing Board SAR 85.00 

162594448 - - Juniors Printed Round Neck T-shirt and Pyjama Set SAR 49.00 

Regards, 
Shafeeque