Subject: RE: Refund is not reflecting in the hybris
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 13:17:00 +0000

Hi Fauzan,

Sure.

Don’t forget to change the assignee name since it was assigned to my name.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 8:20 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund is not reflecting in the hybris
Importance: High

External email sender, please take precaution.
Hi Jessie.

With refence to order #6222596180
RMA: 24162684

Customer did RTS and the RMA has been processed but the refund not reflect on hybris, However we have raised JIRA to do the needful but the ticket has been resolved without action. Kindly and assist us to close the case.

JIRA ticket: https://landmark.atlassian.net/browse/REL-120588

Thank you for your help.

Regards.
Fauzan
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 21:35:03
Subject: Refund is not reflecting in the hybris

Hi Team,

Problem Statement: Refund is not reflecting in the hybris

Order Date : 09/09/2020

Order ID: 6222596180
Return Tracking ID: 622259618022999991

Assistance Required: Refund not processed

Issue Description: Customer did RTS however he claims that he did not receive the amount in his account,  and the RMA has been processed  but the same is not reflecting on hybris.
need your assistance. jir raised by WH.however no action.
https://landmark.atlassian.net/browse/REL-120588
So we request you to check under RMA 24162684 and process the refund.

Regards,
Shafeeque

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