Subject: New Reply Received - Re: 2 plates are broken!
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 09 Oct 2020 12:19:51 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Re: 2 plates are broken!  Ticket comment <div style="direction: ltr">Hi,</div>
<div style="direction: ltr">Unfortunately, I spoke with customer service and they advice to go to any branch and exchange the broken items,</div>
<div style="direction: ltr">I went to alawqaf branch and they refused, and said you have to return online!</div>
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<div style="direction: ltr">Could you please check on it, then solve it</div>
<div style="direction: ltr">Thank you.</div>
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<br><div dir="ltr">Best Regards,,,<div>Suad AlFeraih</div>
<div><div><span style="background-color: rgba(255, 255, 255, 0)">PhD,DSW,MBALS,BsComputer </span></div></div>
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<div>Sent from my iPhone</div>
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<div>On 09/10/2020, at 11:58 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div>Hi Kvcas,<br><br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience caused<br><br>We are sorry for the experience you had , and request you to return the product within 14 days through one of the following options:<br>1- You can call the customer support team at (18-00-871) to book an appointment to receive the returned product.<br><br>2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page <a href="https://www.homecentre.com" rel="noreferrer">https://www.homecentre.com</a>) You can choose the products That you want to return.<br><br>3- You can visit the nearest branch of (Homecentre ) and return the product to the branch.<br><br>Please feel free to contact us for further assistance<br><br>Your friends<br>Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1559719