Subject: Ticket Assigned - RE: Online order issue Transaction Ref # 020120024034
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 07:18:24 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Online order issue Transaction Ref # 020120024034 Dear Team,
                Please do the needful to process the refund for the below -
The customer is claiming the amount was deducted even though the transaction is declined.
Customer Contact # 60733344
Best Regards,
Mohammad Maher
Alrai Store
M : +965  6222 9747
E : [email-masked]<mailto:[email-masked]>

From: Mahck Alrai
Sent: Sunday, August 23, 2020 12:48 PM
To: Homecentre <[email-masked]>
Cc: Mohamed Kassem <[email-masked]>; Moustafa Tahawi <[email-masked]>; Hckmgr Alrai ([email-masked]) <[email-masked]>
Subject: Online order issue Transaction Ref # 020120024034

Dear Team,
                Kindly note we received a customer complaint as the customer placed an order online. Due to some technical issues, the order was not processed. Below are the details shared by the customer -

Transaction Ref. # 020120024034
Date - 19-07-2020

Thanks for your support.

Best Regards,
Mohammad Maher
Alrai Store
M : +965  6222 9747
E : [email-masked]<mailto:[email-masked]>

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1490893