Subject: New Reply Received - استرجاع
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 11:37:52 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  استرجاع   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>Dear Sir</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>Regarding to the below
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>I was contacted by customer service online and they approved for return back for chosen items</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>So I am wondering how you came back and tell me the case is closed due not reply from me?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>Please review with your colleges and update</span></div>
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<b><i><span style="font-size:11.0pt;color:#44546A">Regards ,  </span></i></b><span style="font-size:11.0pt;color:#44546A"> </span>
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<b><i><span style="font-size:11.0pt;color:#44546A">Amr Galal</span></i></b><span style="font-size:11.0pt;color:#44546A"></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [mailto:[email-masked]]
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<b>Sent:</b> Thursday, September 17, 2020 1:35 PM<br>
<b>To:</b> Amr Galal<br>
<b>Subject:</b> <span lang="AR-SA" dir="RTL">استرجاع</span></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This email concerns your Customer Service case # 1481541</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1481541<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><span class="msoDel"><span>-</span></span>-<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Mohammad shafeeque :
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>مرحبا عمرو،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>شكراً لك على تواصلك معنا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>تقبلي كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>ناسف بأن خدمة الاستبدال غير متوفرة لمنتجات ماكس وقد حدث الخلل في طلب الارجاع لكم ولم يتم تاكيده ونلتمس منكم زيارة أقرب فرع من (ماكس) و إرجاع المنتج إلى الفرع ليتم ارجاع المبلغ بسرعة
 والاستلام من العنوان المسجل قد ياخذ وقت طويل.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>شكرا لتفهمكم وتعاونكم معنا</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>لا تترددي في الاتصال بنا للحصول على مزيد من المساعدة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>أصدقائك،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>خدمة العملاء</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>1481541:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481541