Subject: [JIRA] (REL-99556) Return process request (RMA :23675030& Order :6478991223)
From: "Sankar T (Jira)" <[email-masked]>
To: "Mohammad shafeeque" <[email-masked]>
Date: Wed, 29 Jul 2020 19:50:13 +0000

Sankar T *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-99556 Return process request (RMA :23675030& Order :6478991223) 

Sankar T *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZGI3ZDg1NTgwMWU2NDE4MTg2Njg1OWNhOTRjODE3MGEiLCJwIjoiaiJ9 )

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REL-99556 ( https://landmark.atlassian.net/browse/REL-99556?atlOrigin=eyJpIjoiZGI3ZDg1NTgwMWU2NDE4MTg2Njg1OWNhOTRjODE3MGEiLCJwIjoiaiJ9 )

Return process request (RMA :23675030& Order :6478991223) ( https://landmark.atlassian.net/browse/REL-99556?atlOrigin=eyJpIjoiZGI3ZDg1NTgwMWU2NDE4MTg2Njg1OWNhOTRjODE3MGEiLCJwIjoiaiJ9 )
Sankar T 11:47 pm GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. So far, we have given 1000+ orders and they are asking for another 3 weeks to refund all the customers. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-99556?atlOrigin=eyJpIjoiZGI3ZDg1NTgwMWU2NDE4MTg2Njg1OWNhOTRjODE3MGEiLCJwIjoiaiJ9 )

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