Subject: [JIRA] (REL-98285) Return process request ( 8376680994&RMA : 000)
From: "Rajesh M (Jira)" <[email-masked]>
To: "Mohammad shafeeque" <[email-masked]>
Date: Tue, 30 Jun 2020 09:04:06 +0000

Rajesh M *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-98285 Return process request ( 8376680994&RMA : 000) 

Rajesh M *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZjQ0OWU2MTEyZTY0NDdlN2E5Nzg2MWE2YjlhYmVkYmIiLCJwIjoiaiJ9 )

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REL-98285 ( https://landmark.atlassian.net/browse/REL-98285?atlOrigin=eyJpIjoiZjQ0OWU2MTEyZTY0NDdlN2E5Nzg2MWE2YjlhYmVkYmIiLCJwIjoiaiJ9 )

Return process request ( 8376680994&RMA : 000) ( https://landmark.atlassian.net/browse/REL-98285?atlOrigin=eyJpIjoiZjQ0OWU2MTEyZTY0NDdlN2E5Nzg2MWE2YjlhYmVkYmIiLCJwIjoiaiJ9 )
Rajesh M 1:00 PM GST

Following your query we have investigated the transaction and found that this is Void_Authorization transaction.

Please note there is a difference in refund and void authorization.
​​
AUTH and CAPTURE - this method goes into two ways as the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.
* theoretically, in general terms, banks allows 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence in this method the fund never left the customer bank account it was blocked for some period of time.
Please advise the customer to check the bank statement for the same.

Where as refund for the transaction will happen only if you have captured that transaction.

I hope this will clarify your query.

View issue ( https://landmark.atlassian.net/browse/REL-98285?atlOrigin=eyJpIjoiZjQ0OWU2MTEyZTY0NDdlN2E5Nzg2MWE2YjlhYmVkYmIiLCJwIjoiaiJ9 )

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