Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 22:59:28 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Team,</span></div>
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<i><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>With Thanks &amp; Regards,</span></i><span lang="EN-US" style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><b><u><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Jishan Sahib</span></u></b></div>
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:black'>Web Team | Landmark Group</span><span lang="EN-US" style="font-size:12.0pt;color:black"></span>
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<i><span lang="EN-US" style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:black'>M : +97150-8971894</span></i><i><span lang="EN-US" style="font-size:12.0pt;color:black"></span></i>
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<i><span lang="EN-US" style='font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:black'>T  : +9714 – 5174376</span></i><i><span lang="EN-US" style="font-size:12.0pt;color:black"></span></i>
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<div>From: <span style="font-size:12.0pt;color:black">"Vinodhini Chandrasekaran (TCS)" &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 18 May 2020 at 6:33 PM<br>
<b>To: </b>Sagaya Suresh Kumar &lt;[email-masked]&gt;, Centrepoint &lt;[email-masked]&gt;, LMG OMS &lt;[email-masked]&gt;, LMG WMS &lt;[email-masked]&gt;, Snehel Mitra &lt;[email-masked]&gt;, "Gaurav Kumar (TCS)" &lt;[email-masked]&gt;,
 "Jagmohan Urmaliya (TCS)" &lt;[email-masked]&gt;, Jishan Sahib &lt;[email-masked]&gt;, WMS Support &lt;[email-masked]&gt;, "Thulasiraman Manoharan (TCS)" &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Mohammad Shababe Quamar &lt;[email-masked]&gt;, Malik Ismail &lt;[email-masked]&gt;, Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#948887] -</span>
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<div class="MsoNormal">Dear Hybris Team,</div>
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<div class="MsoNormal">Updated the consignment details for the other items for the same order.</div>
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<div class="MsoNormal">Order cancellation is done due to shortpick for the order # <span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
6485416141 </span>and item <span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
162042585, so manually cancel this orders from your end.</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Vinodhini</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sagaya Suresh Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> 18 May 2020 13:17<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; LMG OMS &lt;[email-masked]&gt;; LMG WMS &lt;[email-masked]&gt;; Vinodhini Chandrasekaran (TCS) &lt;[email-masked]&gt;; Snehel Mitra &lt;[email-masked]&gt;; Gaurav
 Kumar (TCS) &lt;[email-masked]&gt;; Jagmohan Urmaliya (TCS) &lt;[email-masked]&gt;; Jishan Sahib &lt;[email-masked]&gt;; WMS Support &lt;[email-masked]&gt;; Thulasiraman Manoharan (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#948887] -</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAMF411B438212944259E10B40FEB608E87" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG OMS</span></a>
<a id="OWAAM591C7207A9B14F2EB114274A94B1328A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG WMS</span></a>
<a id="OWAAMB047204E91E248E2A28F900C45F863CE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vinodhini Chandrasekaran (TCS)</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Item cancelled In WMS, But cancellation not reflecting in Hybris</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check and do the needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US"><img width="1075" height="72" style="width:11.1979in;height:.75in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTY5NjQ4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jsG6K5BeDZs_iLGO7kyScukmNQ0G7kGnOkwK7-Of2DA"></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 18, 2020 9:38 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sree Adhikessavan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#948887] -</span>
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<div><b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: (Missing items)<br>
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Order Date : 23/04/2020<br>
Order ID: 6485416141<br>
Tracking ID: 45944257752<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 2 items has been shipped and Delivered from our side.<br>
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Customer history: 1 ITEMS OUT OF 5 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
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The missing item is 162042585 ----- SAR 62<br>
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Regards,<br>
Shafeeque</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 7 May at 6:57 PM
<span class="separator">, a r &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Contacted 
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Arial",sans-serif'>اغراضي</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Arial",sans-serif'>ناقصه</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Arial",sans-serif'>ماوصلتني</span><span lang="EN-US" style="font-size:10.5pt"> </span>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">948887:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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