Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 07:02:54 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Informed concern to speed up the delivery .
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<span style="font-size:9.0pt;color:gray">Bank Dept|</span><span style="color:#0000CC"><img width="24" height="9" style="width:.25in;height:.0937in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTQyMjk1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TPsQxtVfMqhHZgNU3zNC87uIo8e5MrN8g7zPsNLBfXE" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:gray"></span>
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<b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'></span></b>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, May 20, 2020 10:16 AM<br>
<b>To:</b> ALL DXB DOM - Banks e-Commerce &lt;[email-masked]&gt;; Shahazad Kallittavalappil &lt;[email-masked]&gt;; Vijesh Chirakkal &lt;[email-masked]&gt;; Shirin Suseelan &lt;[email-masked]&gt;; [email-masked]; Tanveer Sawant &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#1025003] - Delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1025003&amp;data=02%7C01%7CShahazad%40aramex.com%7C05e04e0b1cef461b9f2808d7fc85403a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637255521544864572&amp;sdata=tQA0TLlWBRfralX9u%2BDy1a1w%2B4K3O7yYTff3Ui%2Bb%2BtI%3D&amp;reserved=0" rel="noreferrer">
#1025003</a> raised by X.5_7.x (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : 25/04/2020<br>
Order ID: 9779691206<br>
Tracking ID: 45906188484<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 26/04/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Shafeeque<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 16 May at 10:04 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Customer</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</span></div>
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-apple-system">Deliveries</span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">You can also track your orders under “Order History" in your account.</span></div>
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-apple-system">RETURNS</span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Due to operational restraints, we are temporarily unable to process any return collections.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">United Arab Emirates</span></strong><span style="font-size:10.5pt;font-family:-apple-system"> – Return to stores are currently accepted only in the emirates of
<strong><u><span style="font-family:-apple-system">Dubai, Sharjah &amp; Fujairah</span></u></strong>.</span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Saudi Arabia</span></strong><span style="font-size:10.5pt;font-family:-apple-system"> – Return to stores are accepted across all our stores.</span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kuwait &amp; Bahrain</span></strong><span style="font-size:10.5pt;font-family:-apple-system"> – We are currently not accepting returns due to official restraints. Please keep
 on checking “Business Updates" under our Help Center pages for the most latest updates.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">If your query is not answered by above, please
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click here</a> (<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F201033158259450%3FTicketID%3D1025003&amp;data=02%7C01%7CShahazad%40aramex.com%7C05e04e0b1cef461b9f2808d7fc85403a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637255521544874565&amp;sdata=d%2Bj8dd0PO46aURFUbEmDLHkjy7lENbTMnD1e2Xn3Qqk%3D&amp;reserved=0" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1025003</a>)
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Support team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1025003:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1025003