Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 19 May 2020 12:05:28 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Re:   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Noted Jessie- For April pending orders/manual refunds we have to anyway process refund in KSA.</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 19, 2020 9:13 AM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Ksaconloc Returns &lt;[email-masked]&gt;; Sagaya Suresh Kumar &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Suvadeep Saha &lt;[email-masked]&gt;;
 Varun Sharma &lt;[email-masked]&gt;; Avinash Kumar (Iconic) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#885993] - Re:<br>
<b>Importance:</b> High</div>
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<a id="OWAAM0585689920B244989BE90A959FBD3E5E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varun Sharma</span></a>
<a id="OWAAM245957C5D3F6413C84A947F0916E9F83" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Avinash Kumar (Iconic)</span></a>
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<div class="MsoNormal">Will need to proceed manual refund for the below – this concerned has been raised through social media</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 18, 2020 3:29 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#885993] - Re:<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAMCD4DB279CDD548E1932B9B7BC11FF795" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaconloc Returns</span></a></div>
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<div class="MsoNormal">This customer has raised the complain through social media.</div>
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<div class="MsoNormal">Please process RMA # 23618310</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 18, 2020 12:47 PM<br>
<b>To:</b> Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#885993] - Re:</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F885993&amp;data=02%7C01%7CVarun.Sharma%40landmarkgroup.com%7C5e164f048a4d4ae43b4208d7fbb34406%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637254619666837945&amp;sdata=j6aBCMarVMlFSb8cQB7%2F1zRySYqlkryVrdzjovU1HeA%3D&amp;reserved=0" rel="noreferrer">
#885993</a> raised by ahmad1390 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
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Order Date : 18/04/2020<br>
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Order ID: 6483508652<br>
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Return Tracking ID: 45945599615;D28B8D9<br>
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Assistance Required:Process the refund as soon as possible.<br>
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Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over the item to the courier team and as per the tracking details it has been delivered to warehouse on 04/05/2020<br>
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But according to the hybris the refund has not  been processed yet, So we request you to check under RMA 23618310 and process the refund as soon as possible.<br>
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Regards,<br>
Shafeeque</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 15 May at 4:36 PM
<span class="separator">, ahmad1390 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في ١٥‏/٠٥‏/٢٠٢٠ الساعة ٣:١٣ م، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Splash</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;</span><span lang="AR-SA" style="font-size:10.5pt"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR" style="font-family:-apple-system">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مرحبا احمد،</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرا لتواصلك معنا</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى تزويدنا برقم الطلب وبايصال الارجاع لنتمكن من خدمتك باكمل وجه.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اصدقائك</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">885993:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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