Subject: New Reply Received - السلام عليكم ..
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Apr 2020 07:03:09 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  السلام عليكم ..   Ticket comment <div>Dear Team, <br>
<br>
Kindly note that we will check with our team and revert back to you.<br>
 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/4/2020 5:57 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#569497] - السلام عليكم ..<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: (Missing items)<br>
<br>
Order Date : 18/03/2020<br>
<br>
Order ID: 6470792814<br>
Tracking ID: S000641317706<br>
Assistance Required: POD<br>
<br>
Issue Description: The order status is delivered on 21/03/2020 however customer claims that he did not receive any item.<br>
Kindly provide us Proof of Delivery if you have delivered .<br>
<br>
Regards,<br>
Shafeeque<br>
<br>
 </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 14 Apr at 12:12 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">
<span class="separator">Hi Team,<br>
<br>
Problem Statement: (Missing items)<br>
<br>
Order Date : 18/03/2020<br>
<br>
Order ID: 6470792814<br>
Tracking ID: S000641317706<br>
Assistance Required: POD<br>
<br>
Issue Description: The order status is delivered on 21/03/2020 however customer claims <strong dir="ltr">that he did not receive any item.</strong><br>
Kindly provide us Proof of Delivery.<br>
<br>
Regards,<br>
Shafeeque</span><br>
 </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Sat, 11 Apr at 7:42 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: (Missing items)<br>
<br>
Order Date : 18/03/2020<br>
<br>
Order ID: 6470792814<br>
Tracking ID: S000641317706<br>
Assistance Required: POD<br>
<br>
Issue Description: The order status is delivered on 21/03/2020 however customer <strong dir="ltr">claims that he did no receive any item.</strong><br>
Kindly provide us Proof of Delivery.<br>
<br>
Regards,</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Shafeeque</span></span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Thu, 9 Apr at 9:47 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div> </div>
</div>

<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: (Missing items)<br>
<br>
Order Date : ​18/03/2020<br>
<br>
Order ID: ​6470792814<br>
Tracking ID: ​S000641317706<br>
Assistance Required: ​POD<br>
<br>
Issue Description: ​The order status is delivered on 21/03/2020 however customer claims that he did no receive any item</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Kindly provide us Proof of Delivery.</span></span></span></div>

<div dir="ltr">
<br>
<span class="separator"><span class="separator"><span class="separator">Regards,<br>
Shafeeque</span></span></span><br>
<br>
 </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator"><span class="separator">On Tue, 31 Mar at 3:00 PM <span class="separator">, هيلة عبد الله &lt;[email-masked]&gt; wrote: </span></span></span></span>

<div style="direction:rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">انا لم يصلني اي قطعه بتاريخ 21 مارس </span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div style="direction:rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">وبعد مراسلتي لكم ورفع شكوا</span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div style="direction:rtl"> </div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div style="direction:rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">تبين ان طلبتي عند شركه الشحن ولم يتواصلو معي نهائي</span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div style="direction:rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">ف بعد ما كلمتهم وتواصلت معهم وبأن طلبيتي لديهم </span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div style="direction:rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">تم توصليها لي بتاريخ ٢٩ مارس </span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div dir="rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">أُرسلت من الـ iPhone</span></span></span></span></div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<div dir="rtl"> 
<blockquote>
<span class="separator"><span class="separator"><span class="separator"><span class="separator">في ٣١‏/٠٣‏/٢٠٢٠ الساعة ١٠:٠٩ ص، كتب/كتبت ‏Max ‏&lt;[email-masked]&gt;:</span></span></span></span><br>
 </blockquote>
</div>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></span>

<blockquote>
<div dir="ltr">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="rtl"><span class="separator"><span class="separator"><span class="separator"><span class="separator">مرحبا هيلة  ،<br>
<br>
شكرا على تواصلك معنا.<br>
<br>
تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.<br>
<br>
نود اعلامكم بانه حسب البيانات المسجلة لدينا تم توصيل الطلب رقم (6470792814) بنجاح بتاريخ 21/03/2020. وقد حدث التاخير لاجل الظروف الحالية يرجى السماح لنا يرجى الاستعلام عن الاهل وذوي الاقارب وفي حال عدم استلام الطلب الرجاء التواصل معنا مجددا لكي يتم اتخاذ الاجراءات اللازمة وخدمتكم على اكمل وجه.<br>
<br>
<br>
شكرا لتعاونكم ونقدر تفهمكم معنا.<br>
<br>
لا تترددي في التواصل معنا في حال وجود أي إستفسارات.<br>
<br>
أصدقائك<br>
فريق الدعم</span></span></span></span></div>
</div>

<div dir="ltr">
<div> </div>
</div>
</div>
</div>
</div>
</blockquote>
<span class="separator"><span class="separator"><span class="separator"><span class="separator"> </span> </span></span></span>
</blockquote>
</div>
</div>
<span class="separator"><span class="separator"><span class="separator"> </span> </span></span>
</blockquote>
</div>
</div>
<span class="separator"><span class="separator"> </span> </span>
</blockquote>
</div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/569497