Subject: New Reply Received - POD
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Mar 2020 06:39:26 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  POD  Ticket comment <div>Dear team, <br>
<br>
Kindly note that the order has been delivered yesterday to the customer.<br>
<br>
Best regards 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/3/2020 10:25 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Order ID 6470792814 AWB S000641317706 COC ID 13208485<br>
<br>

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<div class="WordSection1">
<div class="MsoNormal">HI shipa team,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">AWB S000641317706, was updated as delivered, however customer raised consumer right case, as she didn’t receive her order yet, </div>

<div class="MsoNormal">Please check urgently and provide POD</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Mahmoud</div>

<div class="MsoNormal"> </div>

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<b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 24, 2020 9:24 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#567153] - Conversation with Skating Watermelon</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:, serif">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/567153" rel="noreferrer">#567153</a> raised by Skating Watermelon (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:, serif">Hi Team,<br>
<br>
Problem Statement: POD<br>
<br>
Order Date : 18/03/2020<br>
<br>
Order ID: 6470792814<br>
Tracking ID: S000641317706</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:, serif">​Delivery Date: 21/03/2020<br>
Assistance Required: Need ​POD<br>
<br>
Issue Description: ​As per the Hybris order id delivered on 21/03/2020 and customer claims that he did not receive the order .</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:, serif">Kindly provide us POD to resolve this case.</span></div>
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<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:, serif">Regards,<br>
Shafeeque</span>
</div>
</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:, serif">On Tue, 24 Mar at 9:17 PM <span class="separator">, Skating Watermelon &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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		<div class="MsoNormal" style="background:white"><span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">لحظات من فضلك حتى اقوم بالتحقيق</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 24th Mar</span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">ماهذا التعامل</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">في اول تجربه لي بالطلب اون لاين احصل علئ هذا الموقف السيئ</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">وليس لدي حل</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">ماذا افعل</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

		<div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">لقد دفعت مبلغ ٣٧٢ هل يذهب هكذا</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">بمجرد غلط منكم عن طريق توصليكم</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Mohammad</span></div>
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		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>

		<div>
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		<div class="MsoNormal" style="background:white"><span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">يرجى الاستتعلام عن افراد العائلة والاقارب عن الشحنة ويرجى التواصل معنا مجددا لنتمكن من خدمتكم</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>

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		<div class="MsoNormal" style="background:white"><span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">ولا يضيع المبلغ</span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">لا يوجد اي فرد يستلم الطلبيه كلهم اطفال</span></div>
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		<div class="MsoNormal" style="background:white"><span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه</span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">انا فقط استلمها</span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46">hotmail.com</span></div>
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		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Mohammad</span></div>
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		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>

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		<div>
		<div class="MsoNormal" style="background:white"><span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">سيتم رفع القضية الى الجهة المعنية وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></div>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 24th Mar</span></div>
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		<div class="MsoNormal" style="background:white">
<span dir="RTL" lang="AR-SA" style="font-size:10pt;color:#3f3f46">كان من دواعي سروري مساعدتكم</span><span style="font-size:10pt;color:#3f3f46">. </span>
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		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 24th Mar</span></div>
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		<div class="MsoNormal"><span style="color:#3f3f46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span dir="RTL" lang="AR-SA" style="color:#3f3f46">كيف يتم توصيل الطلبيه هل توصلونها بالطريقه الخطا دون التأكد من الهويه او الاسم او نوع الطلب من العميل</span></div>
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		<div align="center" class="MsoNormal" style="text-align:center"><span style="font-size:10pt;font-family:'helvetica neue';color:#999999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/open/conversation/337150045774101" rel="noreferrer"> <span style="color:#999999;text-decoration:none">Freshchat</span></a></span></div>
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