Subject: New Reply Received - POD
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Mar 2020 05:23:25 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  POD  Ticket comment <div><div dir="auto">Dear Mahmoud,</div></div>
<div dir="auto"><br></div>
<div dir="auto">This was updated as delivered by mistake,and we are arranging the delivery again asap.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Best Regards,</div>
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<div>On Sun, 29 Mar 2020 at 8:18 AM Mahmoud Emadeldin Mahmoud   Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>

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<div class="MsoNormal">Dears shipa team,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Please reminder.  <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Mahmoud<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, March 28, 2020 10:26 AM<br>
<b>To:</b> Amr Essam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Mirza Muhammad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ajmal Nalakat &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order ID 6470792814 AWB S000641317706 COC ID 13208485 <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">HI shipa team, <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">AWB S000641317706, was updated as delivered, however customer raised consumer right case, as she didn’t receive her order yet, 
<u></u><u></u>
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<div class="MsoNormal">Please check urgently and provide POD <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Mahmoud<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 24, 2020 9:24 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#567153] - Conversation with Skating Watermelon<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/567153" target="_blank" rel="noreferrer">#567153</a> raised by Skating Watermelon (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>).<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: POD<br>
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Order Date : 18/03/2020<br>
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Order ID: 6470792814<br>
Tracking ID: S000641317706<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Delivery Date: 21/03/2020<br>
Assistance Required: Need ​POD<br>
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Issue Description: ​As per the Hybris order id delivered on 21/03/2020 and customer claims that he did not receive the order .<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly provide us POD to resolve this case.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Regards,<br>
Shafeeque<u></u><u></u></span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 24 Mar at 9:17 PM
<span class="m_-1969421082161995000separator">, Skating Watermelon &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6f7071">Mohammad<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">لحظات من فضلك حتى اقوم بالتحقيق</span><span style="font-size:10.0pt;color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 24th Mar<u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">ماهذا التعامل</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">في اول تجربه لي بالطلب اون لاين احصل علئ هذا الموقف السيئ</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar<u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">وليس لدي حل</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar<u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">ماذا افعل</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">لقد دفعت مبلغ ٣٧٢ هل يذهب هكذا</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 24th Mar<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">بمجرد غلط منكم عن طريق توصليكم</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">يرجى الاستتعلام عن افراد العائلة والاقارب عن الشحنة ويرجى التواصل معنا مجددا لنتمكن من خدمتكم</span><span style="font-size:10.0pt;color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 24th Mar<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"><u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">ولا يضيع المبلغ</span><span style="font-size:10.0pt;color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 24th Mar<u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">لا يوجد اي فرد يستلم الطلبيه كلهم اطفال</span><span style="color:#3f3f46"><u></u><u></u></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه</span><span style="font-size:10.0pt;color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 24th Mar<u></u><u></u></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3f3f46">انا فقط استلمها</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6f7071">Skating Watermelon<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"><u></u><u></u></span></div>
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<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46"><a href="http://hotmail.com" target="_blank" rel="noreferrer">hotmail.com</a><u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 24th Mar<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6f7071">Mohammad<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"><u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">سيتم رفع القضية الى الجهة المعنية وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span><span style="font-size:10.0pt;color:#3f3f46"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 24th Mar<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6f7071">Mohammad<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"><u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3f3f46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3f3f46"><span dir="LTR"></span><span dir="LTR"></span>. <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 24th Mar<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6f7071">Skating Watermelon<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="color:#3f3f46"><img id="m_-1969421082161995000_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/img/watermelon.png"><u></u><u></u></span></div>
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<div class="MsoNormal" style="background:#a8ddfd">
<span lang="AR-SA" dir="RTL" style="color:#3f3f46">كيف يتم توصيل الطلبيه هل توصلونها بالطريقه الخطا دون التأكد من الهويه او الاسم او نوع الطلب من العميل</span><span style="color:#3f3f46"><u></u><u></u></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 24th Mar<u></u><u></u></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/open/conversation/337150045774101" target="_blank" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'><u></u><u></u></span>
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</blockquote>

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