Subject: New Reply Received - لم يتم شحن الطلب بعد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 12:27:11 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  لم يتم شحن الطلب بعد  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Kindly note shipment delivered to customer. Kindly note POD.
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Best Regards.</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Omer Saeed.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'>Special Projects – Operations
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-family:"Bahnschrift Condensed",sans-serif;color:red'>Aramex</span><span style='font-family:"Bahnschrift Condensed",sans-serif;color:#1F497D'> International – Riyadh, Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sagaya Suresh Kumar &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, March 3, 2020 10:21 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Omer Saeed (SA) &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; Jessie Caparas &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud
 Elsayed &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Ramez Grada &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#464622] - <span lang="AR-SA" dir="RTL">لم يتم شحن الطلب بعد</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Dear Team – Kindly update this order delivery status on urgent !!</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="981" style="width:736.05pt;border-collapse:collapse">
<tbody>
<tr style="height:15.75pt">
<td width="87" style="width:65.55pt;border:solid windowtext 1.0pt;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">TRACKING_ID</span></div>
<div></div>
<div></div>
</td>
<td width="83" style="width:62.55pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">INVOICE_NO</span></div>
<div></div>
<div></div>
</td>
<td width="100" style="width:75.3pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">PARTNER_CODE</span></div>
<div></div>
<div></div>
</td>
<td width="95" style="width:71.55pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">CONTAINER_ID</span></div>
<div></div>
<div></div>
</td>
<td width="92" style="width:69.3pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">PALLET_ID</span></div>
<div></div>
<div></div>
</td>
<td width="122" style="width:91.8pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">NAME</span></div>
<div></div>
<div></div>
</td>
<td width="62" style="width:.65in;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">CODE</span></div>
<div></div>
<div></div>
</td>
<td width="82" style="width:61.8pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">STATUS</span></div>
<div></div>
<div></div>
</td>
<td width="79" style="width:59.55pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">LOAD_DATE</span></div>
<div></div>
<div></div>
</td>
<td width="78" style="width:58.8pt;border:solid windowtext 1.0pt;border-left:none;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">LOAD_TIME</span></div>
<div></div>
<div></div>
</td>
<td width="97" style="width:73.05pt;border:none;border-right:solid windowtext 1.0pt;background:#9BC2E6;padding:0in 5.4pt 0in 5.4pt;height:15.75pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">RECEIVE NAME
</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td width="87" style="width:65.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">45738101920</span></div>
<div></div>
<div></div>
</td>
<td width="83" style="width:62.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">6464964060</span></div>
<div></div>
<div></div>
</td>
<td width="100" style="width:75.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">ARAMEX</span></div>
<div></div>
<div></div>
</td>
<td width="95" style="width:71.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">ECRYD382327</span></div>
<div></div>
<div></div>
</td>
<td width="92" style="width:69.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">CPRPLT001097</span></div>
<div></div>
<div></div>
</td>
<td width="122" style="width:91.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">KSA RIYADH CONLOC</span></div>
<div></div>
<div></div>
</td>
<td width="62" style="width:.65in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">2299999</span></div>
<div></div>
<div></div>
</td>
<td width="82" style="width:61.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">DISPATCHED</span></div>
<div></div>
<div></div>
</td>
<td width="79" style="width:59.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">18-Feb-20</span></div>
<div></div>
<div></div>
</td>
<td width="78" style="width:58.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">18:25:10</span></div>
<div></div>
<div></div>
</td>
<td width="97" style="width:73.05pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;color:black">Omar</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
<div class="MsoNormal">Sagaya Suresh</div>
<div></div>
<div></div>
<div class="MsoNormal">+966 565165997</div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, February 16, 2020 11:53 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#464622] - <span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>
لم</span><span lang="AR-SA" dir="RTL"> </span><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>يتم</span><span lang="AR-SA" dir="RTL">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>شحن</span><span lang="AR-SA" dir="RTL">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>الطلب</span><span lang="AR-SA" dir="RTL">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>بعد</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Shipping) Warehouse<br>
<br>
Order Date : Feb 10, 2020<br>
<br>
Order ID: 6464964060<br>
Tracking ID: N/A<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: Customer placed order on 10/02/2020 and till now he/she has not received the order. As per the hybris the ​consignment is not available.<br>
Customer is chasing us for his/her order so we request you to expedite the delivery ​.<br>
<br>
<br>
Regards,<br>
Shafeeque</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 16 Feb at 12:02 PM
<span class="separator">, noor al-abeeki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="LTR"></span>
</div>
<div> </div>
<div></div>
</div>
<div id="ms-outlook-mobile-signature">
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اهلا طلبيتي رقم 6464964060 بتاريخ ١٠ فبراير لم يتم شحنها بعد. اتمنى منكم سرعة انهاء متطلبات الشحن. شكرا</span><span dir="LTR" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">464622:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> <span lang="AR-SA" dir="RTL">
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043092511737'>Sig.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/464622