Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 20:10:58 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   Hi           07:41 PM, 27th Jan      

              
 User 
                            07:43 PM, 27th Jan      

            
 Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           07:43 PM, 27th Jan 

            
 Abhishek                   The order ID about which you are contacting is 6458260947?? Please confirm us.           07:44 PM, 27th Jan 

              
 User 
                   Dear Team, It is requested to please investigate, from the above picture, I collected 2nd and 3rd item but mistakenly first item showing delivered but actually I didn't collect first item, can you investigate with concerned branch           07:45 PM, 27th Jan      

            
 Abhishek                   6460789997 is the order which you have not collected.           07:46 PM, 27th Jan 

              
 User 
                   No sir, I didn't collect but its showing delivered, last one I collected which has Status processing           07:47 PM, 27th Jan      

            
 Abhishek                   Okay, I would escalate this case to the concerned parties and would update you regarding the same.           07:47 PM, 27th Jan 

            
 Abhishek                   Please also share your email ID.           07:47 PM, 27th Jan 

              
 User 
                   Branch was , City Max oasis mall Al-Kharj           07:48 PM, 27th Jan      

              
 User 
                   [email-masked]           07:48 PM, 27th Jan      

            
 Abhishek                   Thanks a lot, now I would escalate this to our store team and warehouse team and find out where the error took place.           07:48 PM, 27th Jan 

              
 User 
                   Please look into this           07:48 PM, 27th Jan      

              
 User 
                   Thank you           07:49 PM, 27th Jan      

            
 Abhishek                   Is there anything else I can help you with?            07:49 PM, 27th Jan 

            
 Abhishek                   Thank you for getting in touch with us. It was a pleasure assisting you. Have a good day           07:50 PM, 27th Jan 

       

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