Subject: [JIRA] (REL-80133) Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED
From: "Neha K (Jira)" <[email-masked]>
To: "mohammad.shafeeque" <[email-masked]>
Date: Wed, 22 Jan 2020 06:09:46 +0000

Neha K *made 1 update* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-80133 Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED 

Neha K *made 1 update* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNzcyNGQ1MWQwMmFmNGVjZTgwODBjMDhjMjgzOTNjMzUiLCJwIjoiaiJ9 )

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REL-80133 ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiNzcyNGQ1MWQwMmFmNGVjZTgwODBjMDhjMjgzOTNjMzUiLCJwIjoiaiJ9 )

Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiNzcyNGQ1MWQwMmFmNGVjZTgwODBjMDhjMjgzOTNjMzUiLCJwIjoiaiJ9 )
Updates
Neha K 10:06 AM GST Assignee: manish.kumar arjun thapa
Comments
Neha K 10:06 AM GST edited

Customer has to contact bank for the refund if the amount doesn’t reflect in statement.

AUTH and CAPTURE - this method goes into two ways as the system automatically puts an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.

* theoretically, in general terms, banks allow 7 days to take further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence requesting you to kindly advise customer to check the same with the bank. Hi arjun thapa ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5a38de3ee973bb380bdc6d2d ) ,

Order # 8367192710

This is a KNET transaction.

The Payfort amount was authorized only which is already released by them.

But on Hybris end it's showing as capture.

Please check if the amount was captured by us, then help us to refund the amount because the order is ON_VALIDATION_CANCELLED.

Image Added

Image Added

View issue ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiNzcyNGQ1MWQwMmFmNGVjZTgwODBjMDhjMjgzOTNjMzUiLCJwIjoiaiJ9 )

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