Subject: [JIRA] (REL-80133) Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED
From: "Neha K (Jira)" <[email-masked]>
To: "mohammad.shafeeque" <[email-masked]>
Date: Wed, 22 Jan 2020 05:51:34 +0000

Neha K *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-80133 Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED 

Neha K *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzE1ZGRjMjM0NTU5NGI3ZGE4MmQ2MDUxNzNlZDA4MmYiLCJwIjoiaiJ9 )

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REL-80133 ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiYzE1ZGRjMjM0NTU5NGI3ZGE4MmQ2MDUxNzNlZDA4MmYiLCJwIjoiaiJ9 )

Refund for order id - 8367192710 against ON_VALIDATION_CANCELLED ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiYzE1ZGRjMjM0NTU5NGI3ZGE4MmQ2MDUxNzNlZDA4MmYiLCJwIjoiaiJ9 )
Updates
Neha K 9:48 AM GST Status: To Be Assigned Work In Progress Assignee: Neha K manish.kumar
Comments
Neha K 9:48 AM GST

Customer has to contact bank for the refund if the amount doesn’t reflect in statement.

AUTH and CAPTURE - this method goes into two ways as the system automatically puts an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.

* theoretically, in general terms, banks allow 7 days to take further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence requesting you to kindly advise customer to check the same with the bank.

View issue ( https://landmark.atlassian.net/browse/REL-80133?atlOrigin=eyJpIjoiYzE1ZGRjMjM0NTU5NGI3ZGE4MmQ2MDUxNzNlZDA4MmYiLCJwIjoiaiJ9 )

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