Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Dec 2019 03:43:30 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
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<a rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Max Fashion support team</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div class="MsoNormal" style="text-indent:.5in"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>First of all I wanted to thank you for your care and this email is to inform you that am regular customer in online shopping and all
 stores provided </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I want to bring to your kind attention that when I order anything online and I want to return for any reason (size, color…etc ) it takes really long time for
 pickup from your party company two to three weeks from request it’s too long unlike other online stores.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I apply for return under order #9764045488 one item still no refund till date, I just want the money added in my account
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Another order #9762522242 necklaces since 11/12/2019 still did not receive my refund</span></div>
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<div class="MsoNormal" style="text-indent:.5in"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I contacted your support team and your representative
<b><u>Ruba</u></b> <u>received my call im sorry to inform that she is not professional and kind of rude in the way she act and deal to solve the problem
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I felt so bad really the way she replied to me like she is blaming me that I did not follow up with your team and I think it your responsibility to follow and
 finish all pending cases. </span></div>
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please make sure to train your representative team to be more friendly and effective in assisting others…</span></b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Wish you all the best</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hana Saeed…</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>0508775779</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="474" height="90" id="m_-8714494387141990769Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3Mzk1ODQzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lXEVRe4cbJ9fVtBzWg0q0X65Ty0VwNwj2DDd7amolCU" alt="Description: Description: Description: Description: cid:[email-masked]"></span><span lang="AR-SA" dir="RTL" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span lang="AR-SA" style='font-size:11.5pt;font-family:"Arial",sans-serif;color:#B68A35'>الرقم المجاني :
</span></b><b><span dir="LTR" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#B68A35'>TEL</span></b><span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#B68A35'><span dir="RTL"></span><span dir="RTL"></span>:</span></b><b><span lang="AR-SA" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#A17C3E'> 
</span></b><span lang="AR-SA" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>80011111</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><span dir="LTR"></span><span dir="LTR"></span>+971</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><span dir="RTL"></span><span dir="RTL"></span> 
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<b><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#B68A35'>P.O. Box:</span></b><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#A17C3E'> </span></b><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><span dir="RTL"></span><span dir="RTL"></span>
<span lang="AR-SA">1853<b>  </b></span></span><span dir="LTR"></span><span dir="LTR"></span><b><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:#B68A35'><span dir="LTR"></span><span dir="LTR"></span>:<span lang="AR-SA" dir="RTL">صندوق بريد</span></span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span lang="AR-SA" dir="RTL" style='font-size:11.5pt;font-family:"Arial",sans-serif;color:black'>دبي، الإمارات العربية المتحدة</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Dubai, United Arab Emirates </span><span lang="AR-SA" dir="RTL" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<a href="http://www.moh.gov.ae/" target="_blank" rel="noreferrer"><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#B68A35'>www.moh.gov.ae</span></b></a><span lang="AR-SA" dir="RTL" style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [mailto:[email-masked]]
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<b>Sent:</b> Wednesday, December 25, 2019 5:05 PM<br>
<b>To:</b> Hana AlShehi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 365450<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad shafeeque :
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا حنا،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرا لتواصلك معنا</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نعتذر على الازعاج الذي تسببنا به</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>يرجى تزويدنا برقم الطلب و​بمزيد من التفاصيل حول استفسارك لنتمكن من خدمتك باكمل وجه.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>اصدقائك</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>فريق الدعم</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>365450:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/365450