Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Dec 2019 10:51:44 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:20 PM, 06th Dec                   Bot                   Hi again!           08:20 PM, 06th Dec                     User                    I have a complaint for the careem voucher           08:20 PM, 06th Dec                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           08:20 PM, 06th Dec                     User                    Hi shakeeb           08:20 PM, 06th Dec                     User                    I have given a complaint for careem now voucher           08:21 PM, 06th Dec                     User                    My email is [email-masked]           08:21 PM, 06th Dec                     User                    Is there any update for that ?           08:21 PM, 06th Dec                   Shakeeb                   Can you please 
 elaborate dear           08:23 PM, 06th Dec                   Shakeeb                   What is the order ID           08:23 PM, 06th Dec                     User                    1min           08:23 PM, 06th Dec                     User                    6455548308           08:24 PM, 06th Dec                     User                    6455494457           08:24 PM, 06th Dec                     User                    These are my 2 order it           08:24 PM, 06th Dec                     User                    With this order I got careem now voucher code called now25           08:25 PM, 06th Dec                     User                    But it was not working in the careem app           08:25 PM, 06th Dec                     User                    For that I gave complaint           08:25 PM, 06th Dec                     User                    Is there any update for that ?           08:25 PM, 06th Dec                   Shakeeb                   Kindly dear allow  me a
  moment           08:28 PM, 06th Dec                     User                    Sure , take your time           08:28 PM, 06th Dec                   Shakeeb                   Dear Careem voucher is only used on careem Now app for the users who are using the app for the first time           08:30 PM, 06th Dec                   Shakeeb                   was it your first time ?           08:30 PM, 06th Dec                     User                    Yes it my very 1st time           08:31 PM, 06th Dec                     User                    But it shows it was expired           08:31 PM, 06th Dec                     User                    I ll attach screen shot now           08:31 PM, 06th Dec                     User                             08:31 PM, 06th Dec                     User                    This is the problem n for that I need a new promo code           08:32 PM, 06th Dec                   Shakeeb                   We apologise dear for the inconvenience      
      08:32 PM, 06th Dec                   Shakeeb                   We are gonna raise the issue to the technical team  to solve the issue           08:33 PM, 06th Dec                   Shakeeb                   and we will get back to you via email           08:33 PM, 06th Dec                     User                    The same response I got previously from your team but until now no update.           08:33 PM, 06th Dec                     User                    This is how you deal your client           08:33 PM, 06th Dec                     User                    Please updste asap           08:34 PM, 06th Dec                   Shakeeb                   We are sorry dear  But due to the technical issue we were facing some tech issue           08:35 PM, 06th Dec                   Shakeeb                   we are working to resolve them           08:35 PM, 06th Dec                   Shakeeb                   We will get back to you shortly           08:36 PM, 06th Dec          
            User                    Please update asap           08:36 PM, 06th Dec                     User                    Thank you           08:37 PM, 06th Dec                   Shakeeb                   Sure dear           08:39 PM, 06th Dec                   Shakeeb                   Have  a great day           08:39 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/319801