Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 14:29:37 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:20 PM, 19th Dec                   Bot                   Hi again!           06:20 PM, 19th Dec                     User                    I have a question about your exchange policy           06:20 PM, 19th Dec                     User                    If I have bought the wrong shade colour a cosmetic, would I be able to exchange it?           06:20 PM, 19th Dec                     User                    With an unopened package           06:20 PM, 19th Dec                     User                    Completely new           06:21 PM, 19th Dec                     User                    Hello?           06:23 PM, 19th Dec                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            06:25 PM, 19th Dec                   Mohammad                    we apologise for the delay           06:25 PM, 19th Dec                     User                    Thats alright           06:25 PM, 19th Dec                   Mohammad                   it depends on the product           06:25 PM, 19th Dec                     User                    Its a Maybelline concealer           06:25 PM, 19th Dec                   Mohammad                   if it is exchangeable it will be exchanged in open box as well           06:26 PM, 19th Dec                   Mohammad                    Can you please provide the Order no.so that we can help you properly.           06:26 PM, 19th Dec                     User                    Where would I be able to find that number?           06:27 PM, 19th Dec                     User                    Is it TRN?           06:27 PM, 19th Dec                   Mohammad                   where did you from online or in the store           06:28 PM, 19th Dec                     User                    In the store           06:28 PM, 19th Dec                   Mohammad                   Sorry we are online customer support we are not having any information about store products kindly visit the store for more information.           06:28 PM, 19th Dec                   Mohammad                   Is there anything else that i can assist you with ?           06:28 PM, 19th Dec                     User                    Oh okay,           06:29 PM, 19th Dec                     User                    Thank you           06:29 PM, 19th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           06:29 PM, 19th Dec                     User                    Thank you, enjoy your day           06:29 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/355181