Subject: Ticket Assigned - Conversation with Popping Toffee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 11:44:55 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Toffee Popping Toffee                    hello           03:15 PM, 15th Dec                   Bot                   أهلا مرة أخرى!           03:15 PM, 15th Dec                     Popping Toffee                    hello           03:15 PM, 15th Dec                   Bot                   أهلا مرة أخرى!           03:15 PM, 15th Dec                     Popping Toffee                    hello           03:15 PM, 15th Dec                   Bot                   أهلا مرة أخرى!           03:15 PM, 15th Dec                     Popping Toffee                    hi           03:15 PM, 15th Dec                     Popping Toffee                    hello           03:15 PM, 15th Dec                   Bot                   أهلا مرة أخرى!           03:15 PM, 15th Dec                     Popping Toffee                    anyone available           03:16 PM, 15th Dec                     Popping Toffee                    ?           03:16 PM, 15th Dec                   Mohammad                   Hi,thank you for contacting u. I'm Shafeeque . 
How may I help you?           03:17 PM, 15th Dec                     Popping Toffee                    hello shafeeque           03:17 PM, 15th Dec                     Popping Toffee                    please advise for this ticket 310932           03:17 PM, 15th Dec                     Popping Toffee                    i have been waiting for 2 weeks for any  solution           03:18 PM, 15th Dec                     Popping Toffee                    but until now no reply from your team           03:18 PM, 15th Dec                   Mohammad                   sorry for the delay           03:20 PM, 15th Dec                     Popping Toffee                    okay what is the update now???           03:20 PM, 15th Dec                   Mohammad                   We are really sorry we have escalated this issue we are still waiting for update on the issue           03:21 PM, 15th Dec                     Popping Toffee                    why its taking long???           03:21 PM, 15th Dec                   Mohammad                   we will update you on email once it is done           03:21 PM, 15th Dec                     Popping Toffee                    when it will be done           03:22 PM, 15th Dec                     Popping Toffee                    am waiting since 2 weeks & you are saying the same that you will update           03:22 PM, 15th Dec                     Popping Toffee                    is this the way you are dealing with the customer ?           03:22 PM, 15th Dec                   Mohammad                    we apologise for the inconvenience           03:25 PM, 15th Dec                   Mohammad                   once again we will riase this case           03:26 PM, 15th Dec                   Mohammad                   to solve the issue as soon as possible           03:26 PM, 15th Dec                     Popping Toffee                    please close this ticket           03:26 PM, 15th Dec                     Popping Toffee                    i dont want any update from your team           03:26 PM, 15th Dec                     Popping Toffee                    please let me have your higher official phone no & email id           03:27 PM, 15th Dec                     Popping Toffee                    will you reply????           03:29 PM, 15th Dec                   Mohammad                   we are really sorry for the inconvinience           03:33 PM, 15th Dec                   Mohammad                   kindly reach out to  on 8001111027           03:37 PM, 15th Dec                   Mohammad                   Is there anything else that i can assist you with ?           03:37 PM, 15th Dec                     Popping Toffee                    what is the use to reach out this no8001111027           03:38 PM, 15th Dec                     Popping Toffee                    they will tell the same what you are telliing           03:38 PM, 15th Dec                   Mohammad                   We are really sorry           03:44 PM, 15th Dec                   Mohammad                   we will upadte you soon           03:44 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/345353