Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 11 Dec 2019 17:30:42 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:08 PM, 11th Dec                   Bot                   Hi again!           09:08 PM, 11th Dec                     User                    i was place a cancellation of an order           09:08 PM, 11th Dec                     User                    Under order number 9763907498,i bought 4 items and 3 items are already delivered           09:10 PM, 11th Dec                     User                    but a baby stroller is yet to be delivered i want to cancel the same and get a refund plz           09:10 PM, 11th Dec                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            09:10 PM, 11th Dec                     User                    Hi Shafeeque           09:10 PM, 11th Dec                     User                    Please help me with the above request           09:11 PM, 11th Dec                     User                    I want to cancel the order of the baby stroller and get a refund for it           09:11 PM, 11th Dec                     User                    Also while placing the order on the application i misspelled my email address so i am not getting any emails for the order           09:12 PM, 11th Dec                   Mohammad                   Since your order is in transit           09:13 PM, 11th Dec                   Mohammad                   you can refuse the shipment and the amount will be refunded to your bank           09:14 PM, 11th Dec                   Mohammad                   Is there anything else that i can assist you with ?           09:14 PM, 11th Dec                     User                    How to refuse the order and request for the refund           09:15 PM, 11th Dec                     User                    How long will it take for the refund           09:15 PM, 11th Dec                   Mohammad                   refund will take 4-14 days           09:19 PM, 11th Dec                     User                    Can't i place an official request for the refund           09:20 PM, 11th Dec                     User                    What should i do           09:20 PM, 11th Dec                   Mohammad                   No you should just refuse to accept when the delivery person calls you           09:23 PM, 11th Dec                     User                    Ok           09:24 PM, 11th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:30 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/336907