Subject: New Reply Received - تاخير في الشحن
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 07:41:19 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  تاخير في الشحن  Ticket comment <div>Dear Team, <br>
 <br>
Thank you for reaching out to us.<br>
<br>
Kindly note that we have not received the shipment physically yet. Moreover, once we receive the order, the delivery will be arranged. 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>9/12/2019 7:06 PM GMT+02:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#330243] - تاخير في الشحن<br>
<br>
<br>
 
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<br>
Hi Team<br>
<br>
With reference to the<br>
Order No:6454371872<br>
Tracking ID: S000286714116<br>
the order was placed on28/11/2019 but the status still shows " Shipped".<br>
Kindly deliver the item ASAP.<br>
<br>
Warm Regards<br>
<br>
Shafeeque</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 9 Dec at 9:04 PM <span class="separator">, [email-masked] &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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	<table style="margin:0px auto;background:#f4f8fa;padding:0 15px;min-width:500px;margin:0px">
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ممكن اعرف متى حتوصلني الشحنه؟</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:37 PM, 09th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>6454371872</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:37 PM, 09th Dec</div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div> مرحبا معك شفيق يسرني ان اساعدك </div>
		</div>

		<div style="color:#999999;font-size:11px">08:46 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>يرجى العلم بان طلبك قيد الشحنة وسيتم توصيله اليك خلال 2-3 يوم عمل</div>
		</div>

		<div style="color:#999999;font-size:11px">08:48 PM, 09th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>المفروض طلبي واصلني من خمس ايام؟؟</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:49 PM, 09th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>و دحين كمان استنى اكثر؟</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:49 PM, 09th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ايش المشكلة فالتأخير</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:49 PM, 09th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ابغا اعرف</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:50 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>كما يظهر لي انه تم توصيل 7 منتجات اليك</div>
		</div>

		<div style="color:#999999;font-size:11px">08:51 PM, 09th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>لا وصلتني ٦ منتجات</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:52 PM, 09th Dec</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>قد اتواصلت معاكم انو الطلب ناقص منتج على ماهو ظاهر ليا في خانة الطلبات</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:52 PM, 09th Dec</div>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>و قلتو احتمال لخبطه و يمكن يوصلك فالشحنه الثانيه</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:53 PM, 09th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>و الشحنه الثانيه اتأخرت بزياده!</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:53 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه</div>
		</div>

		<div style="color:#999999;font-size:11px">08:54 PM, 09th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>[email-masked]</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:55 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>شكرا</div>
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		<div style="color:#999999;font-size:11px">08:56 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>سيتم رفع القضية الى الجهة المعنية وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </div>
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		<div style="color:#999999;font-size:11px">08:56 PM, 09th Dec</div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>قد ايش حياخذ وقت؟</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:57 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>ممكن ياخذ 2-4 يوم</div>
		</div>

		<div style="color:#999999;font-size:11px">08:57 PM, 09th Dec</div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Chanting Heart</div>

		<div> </div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/heart.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px">
		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px">
		<div>ان شاء الله ما تاخد وقت اكثر :)</div>
		</div>

		<div style="color:#999999;font-size:11px;margin-left:33px">08:58 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>ان شاء الله</div>
		</div>

		<div style="color:#999999;font-size:11px">09:03 PM, 09th Dec</div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px">Mohammad</div>
		<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px">
		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px">
		<div>كان من دواعي سروري مساعدتكم. </div>
		</div>

		<div style="color:#999999;font-size:11px">09:03 PM, 09th Dec</div>
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		<td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/open/conversation/297531003780324" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></td>
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</div>
</blockquote>
</div>
</div>
<br>
</div>
<div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/330243